About Us
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
Account Directors are responsible for oversight of all aspects of the contract between EMCOR and the client to include financial, relationship and leading all components of the cross functional team. This leadership role is crucial in building and maintaining the relationship serving as the direct point of contact for the client. The Account Director is required to participate in expanding and managing the growth of an account while acting as a trusted advisor to our client providing creative and innovative strategies to complex account objectives. The Account Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently while maintaining the desired EMCOR performance requirements.
Essential Duties & Responsibilities
Responsible for the financial performance of the account(s) by:
Maintain focus on financial results to meet or exceed planned budgets and/or periodic forecasts
Review and ensure all financial reports are accurate, timely and complete
Prepare and circulate reports that address financial variances and define action plans to improve where necessary
Review all account costs with relevant departments and enact strategies to continuously improve quality and cost effectiveness of service delivery
Maintain A/R and A/P levels in accordance with company and contract expectations
Develop strategies to pursue leveraged work or opportunities to expand scope of work or service lines to enhance profitability of account.
Develop business plans for capital improvement projects, preventative maintenance projects and other sales strategies that would drive savings and improve cost efficiencies
Responsible for continuously improving service delivery by:
Responsible for processes to ensure conformance to contractual requirements.
Define metric reports to predict and analyze performance trends
Review KPI reports and identify areas of improvement by creating action plans and be responsible for its implementation
Review vendor compliance with relevant departments on regular basis.
Possess working knowledge of current and emerging industry trends regarding service delivery, provider effectiveness, technology advancements, etc.
Share best practices with EFS leadership.
Lead by example and serve as a mentor to develop associates to be successful
Drive the company values and ensures the values are incorporated into the development, management, and performance of the team
Become a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication
Collaboratively partner with client's POC (Point of Contact) and staff to develop a governance team to meet on regularly scheduled timing to review key deliverables, metrics, business results and contractual service delivery obligations as well as to address trends and resolve systemic issues
Develop operational steering teams to review operational metrics, quality control and financial results of all service delivery. Regularly assess performance of teams and enact corrective actions as necessary
Partner with EFS service line platforms, engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities
Comply with company requirements that include:
Improving skills through training and attending applicable courses
Completing the LMS courses per company policies
Conduct reviews of direct reports on an annual basis or more often, when necessary
Promote a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations
Any other duties as requested by executive branch
Qualifications
Bachelor's degree (BA/BS) from four-year college or university and a minimum of 7 plus years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting
Minimum of seven years' experience and/or training in facilities maintenance or construction, vendor management or a combination thereof
CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus. 6 Sigma, Greenbelt preferred
Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels and possess excellent written, verbal, and presentation communication skills
Requires use of MS Project and MS Office O365. Must be able to use different channels to communicate i.e.: E-mail, voice mail, cell phone and fax machine. Will use specific CMMS and Financial systems for work management and financial tracking
Acts as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account
Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client
Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies
Work Environment
Must be willing to relocate to Chesapeake VA, Substantial Travel Required
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Geographic Disclosure
EFS
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Job Locations US-VA-Chesapeake
ID 2026-48090
Company EMCOR Facilities Services, Inc.
Category Operations Management
Position Type Full-Time
Location Type Onsite
Posted Date 9 hours ago (2/9/2026 3:43 PM)
