J.P. Morgan Wealth Management - Regional Support Lead - Vice President - Charlotte, NC

JPMorgan Chase • Charlotte, NC • 1h ago

We have a passion for helping our customers, taking care of our employees, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting-edge banking technology you'll be front and center representing our brand and problem solving to offer our customers the best solutions for their financial needs. You are passionate about people, helping to improve the lives of our customers through financial solutions, education, and advice.

As an Expansion Regional Support Lead in Wealth Management, you will support the region to ensure an optimal operating environment. You will represent our brand, problem-solve to offer our customers the best solutions for their financial needs and help improve the lives of our customers through financial solutions, education, and advice. Reporting to the Regional Director - Wealth, you will serve as a liaison to the Expansion Market Directors - Wealth. You will drive the execution of key strategies and tactics that focus on growth and a world-class client experience, collaborating with key partners across Wealth Management and One Chase partnerships.

Job responsibilities

Leads and tracks regional focus on Deposit and Investment growth plans across markets, while identifying opportunities to develop, strengthen and/or deliver action plans and best practices to key bank partners and align people objectives across the region and within markets

Partners with Divisional support team to assist in the coordination, implementation and messaging of key business initiatives along with sharing of best practices in delivering on our passion to meet and exceed our customers expectation

Leads identification and sharing of best practices delivering on our passion to exceed our customer expectations

Partners with Market Directors and Branch Managers to support Banker performance and development through onboarding and training, workshops in the field to improve Banker effectiveness and product knowledge

Coordinates with Business Manager to understand scorecard results, coordinate business review plans and content all while partnering with Finance and Business Analysis Manager to meet staffing targets, with a focus on recruitment process and attrition tracking

Focuses on the Employee Experience by coordinating with Culture Council to understand and implement opportunities and recommendations on engagement

Drive integration and strengthen relationships with internal business partners at the region level, including Branch Management, Consumer Banking, Home Lending, Business Banking, and Card, to deliver a seamless client experience.

Champion cross-functional collaboration and communication to support the One Chase vision, ensuring Advisors are equipped to leverage solutions, strategies, and expertise from across the firm.

Coordinate with divisional support teams and business managers to implement key initiatives that drive engagement and growth through One Chase partnerships.

Partner with the Business Manager to drive scorecard results and meet staffing targets.

Focus on the Employee Experience; coordinate with Culture Council to understand and implement opportunities and recommendations to drive engagement.

Required Qualifications, Capabilities, and Skills

10+ years of proven experience leading projects in a wealth or investment-focused environment.

Ability to drive engagement with peers and partners.

Ability to create a collaborative environment that empowers others by inviting input from each person and sharing ownership and visibility.

Ability to collaborate across Wealth Management and with One Chase partners (Consumer, Home Lending, Business Banking).

Strong communication skills, attention to detail, and excellent follow-through.

Bachelor's Degree or equivalent related experience required.

Ability to travel 50% of the time.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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