Role SummaryThe Delivery Associate Director is responsible for leading and driving high-impact operations delivery across one or more service areas. This person ensures quality, efficiency, and client value by aligning delivery outcomes with business objectives and operational excellence. They partner deeply with internal delivery leadership, cross-functional teams, and client stakeholders to sustain performance, embed continuous improvement, and support strategic growth. This role focuses on execution, operational performance, and delivery leadership rather than direct sales or account expansion.
Key Responsibilities
Delivery Leadership
Lead end-to-end delivery operations for assigned programs or service lines, ensuring operational commitments are met on time, within quality standards, and aligned to contractual SLAs/KPIs.
Define, implement, and refine delivery processes, governance, and controls that improve operational predictability and service quality.
Partner with senior delivery leadership to align on priorities, forecast demand, balance supply, and advise on escalation and risk mitigation.
Act as a senior escalation point for delivery issues, resolving complex challenges that impact performance or client satisfaction.
Client and Stakeholder Engagement
Maintain strong relationships with key client stakeholders and internal leadership to ensure delivery outcomes align with expectations and long-term operational goals.
Represent delivery performance, forecasts, risks, and improvement plans to senior stakeholders.
Collaborate with internal counterparts (e.g., Technology, Strategy, Quality, HR) to ensure integrated delivery and shared accountability for outcomes.
People Leadership and Development
Develop and mentor senior managers and team leads, setting clear expectations, performance objectives, and career growth pathways.
Promote a culture of continuous improvement, accountability, and development within delivery teams.
Lead workforce planning and skill development initiatives to ensure the right talent mix for current and future delivery needs.
Operational Excellence and Improvement
Use data-driven insights to identify operational improvement opportunities and lead initiatives that enhance efficiency, reduce costs, and strengthen quality controls.
Sponsor delivery excellence programs, including process design, automation, and analytics adoption where appropriate.
Ensure compliance with internal frameworks and external regulatory or contractual requirements.
Basic Qualifications
Minimum of 10 years experience in operations delivery, program management, or service delivery leadership, preferably in a large global services environment.
Minimum of 5 years experience managing client relationships
Minimum of 3 years experience managing a P&L
Preferred Qualifications
Prior BPO/BPS
Customer Experience and/or Supply chain
Exposure to AI technologies/transformation
Professional Skills
Proven ability to lead cross-functional teams and manage complex delivery portfolios.
Strong stakeholder management and communication skills, with experience interacting at senior levels.
Demonstrated track record of driving operational performance improvements and leading organizational change.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 02/07/2026 and open for at least 3 days.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)
Role Location Annual Salary Range
California $163,000 to $413,600
Cleveland $150,900 to $330,900
Colorado $163,000 to $357,400
District of Columbia $173,500 to $380,500
Illinois $150,900 to $357,400
Maryland $163,000 to $357,400
Massachusetts $163,000 to $380,500
Minnesota $163,000 to $357,400
New York $150,900 to $413,600
New Jersey $173,500 to $413,600
Washington $173,500 to $380,500
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50)
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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