Construction Technology Specialist Lvl 2

RDO Equipment • Saint George, UT • 1d ago

Description

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

$80000 - $100000 / year

Compensation & Benefits:

Average $80,000 to $100,000+ your first year, with top earners well into six figures

Guaranteed base salary plus commissions

Comprehensive benefits package and a company vehicle

Training and development, as well as opportunities to grow within the organization

Specific Duties Include:- This individual will have the ability to troubleshoot, train and demonstrate their proficiency on technology product groupings.- Identify new business opportunities for service and repair of GPS, Laser and Machine Control products.- Perform onsite service, installations and product support across the area of responsibility.- Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager. - Document machine information and repairs completed on work order, including parts and fluids used. - Maintain a clean work area, as well as care for all shop tools, machines, and equipment.- Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility- Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.- Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region.- Monitor customer satisfaction.- Profile customer's machines, vehicles, and demographic information.- Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.- Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).- Perform follow-up calls at customer locations on Wholegoods and major parts and service sales.- Provide technology updates and solutions.- Develop new sales leads. - Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. - Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. - Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.- Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:- 3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work.- Experience in GPS or machine control technology is strongly preferred but not required.- Travel expectations: 35-50%, seasonally based. - Strong computer skills- Strong communication skills- Excellent customer service skills- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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