Hotel Reservations Agent, Southland Casino

Delaware North • West Memphis, AR • 1h ago

The opportunity

Delaware North Gaming is hiring a full-time Hotel Reservations Agent to join our team at Southland Casino in West Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Hotel Reservation Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at the hotel. If you want to delight our future guests by delivering an exceptional reservations experience, apply today.

Pay

$15.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program

Provide a top-notch customer service program

Use all available resources to answer questions

Create reservations and recognize opportunities to offer packages and additional services

Communicate with hotel and resort front desk staff

More about you

Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, database activity, and keyboarding

Experience handling inbound and outbound calls

Ability to clearly communicate using a telephone

Customer service experience required with a love for helping others

Must be at least 21 years of age

Capacity to work a flexible schedule

No high school diploma or GED required

Strong phone, listening, verbal, and interpersonal communication skills

Maintain a positive and professional attitude toward customers at all times

Physical requirements

Ability to sit or stand for extended periods of time

Adequate vision capabilities

Shift details

Evenings

Weekends

Holidays

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Similar Jobs

Entry-level Lube Tech/Technician

Valvoline • Southaven, MS • 1d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

1d ago

Go to Apply

Retail Project Supervisor

Driveline • Southaven, MS • 1d ago

Retail & Hospitality

Retail Project Supervisor Date Posted: 02/04/2026 Apply ( https://auto-scheduler.com/drivelinecareers/index.php/Contact/index/1758173 ) Employee Type: Full Time Location: Southaven, MS Pay Rate: $45000 - $47000 / year Da...

1d ago

Go to Apply

Retail Project Supervisor

Driveline • Memphis, TN • 1d ago

Retail & Hospitality

Retail Project Supervisor Date Posted: 02/04/2026 Apply ( https://auto-scheduler.com/drivelinecareers/index.php/Contact/index/1758190 ) Employee Type: Full Time Location: Memphis, TN Pay Rate: $45000 - $47000 / year Date...

1d ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Memphis, TN • 1d ago

Retail & Hospitality

174048BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

1d ago

Go to Apply

Retail Sales Representative

Acosta Group • Memphis, TN • 1d ago

Retail & Hospitality

Retail Sales Representative General Information Company: CRO-US Location: MEMPHIS, Tennessee, 38125 Ref #: 117357 Pay Rate: $ 17.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 17.0...

1d ago

Go to Apply

Retail Merchandiser

Acosta Group • Memphis, TN • 2d ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: MEMPHIS, Tennessee, 38134 Ref #: 115947 Pay Rate: $ 13.50 Experience/skills and/or location may influence position wage rate Range Minimum: $ 13.50 Range...

2d ago

Go to Apply

Analyst RTR Hotel Accounting

Hilton • Memphis, TN • 2d ago

Retail & Hospitality

This role is based at our corporate office in Memphis, TN This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounti...

2d ago

Go to Apply

Assistant Branch Manager - Sales Manager Trainee

Republic Finance, LLC • Bartlett, TN • 2d ago

Retail & Hospitality

Overview & Responsibilities Are you looking for an entry-level position with a clear path to management? Do you want to be part of a growing financial services company that rewards performance and gives back to its c...

2d ago

Go to Apply

Housekeeper

Drury Hotels • Horn Lake, MS • 3d ago

Retail & Hospitality

Property Location:735 Goodman Road West - Horn Lake, Mississippi 38637You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do ma...

3d ago

Go to Apply

Retail General Manager

Love's Travel Stops & Country Stores • West Memphis, AR • 4d ago

Retail & Hospitality

Benefits: Fuel Your Growth with Love's - company funded tuition assistance Paid Time Off 401(k) - 100% match up to 5% Medical/Dental/Vision Insurance after 30-days Competitive Pay Career Development Quarterly Bonus Progr...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.