Manager, Operations, Road US

DSV Air & Sea Inc. • Kent, WA • 4h ago

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area:
Managerial
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all @types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: Kent, WA
Division: Road US
Job Posting Title: Manager, Operations, Road US
Time Type: Full Time
Summary
The Manager, Operations is responsible for leading the day-to-day execution of DSV Road's truck brokerage operations, ensuring freight moves safely, efficiently, and profitably. This role focuses on driving service excellence, optimizing load planning and carrier utilization, supporting team performance, and maintaining strong internal and external partnerships. The Manager will balance tactical execution with process improvement-serving as a key link between operations, sales, and customer service to ensure delivery commitments and profitability targets are met.
Duties and Responsibilities
Lead and manage the daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on-time performance.
Monitor workflow to ensure freight is executed according to customer requirements, cost expectations, and company policies.
Support, coach, and develop operations staff to strengthen performance, collaboration, and accountability.
Analyze key performance metrics (margin, cost per load, carrier utilization, service levels) and implement actions to improve results.
Collaborate closely with Sales and Customer Service to ensure seamless handoffs, customer satisfaction, and issue resolution.
Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.
Identify and implement process improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
Ensure compliance with company safety standards, DOT regulations, and industry best practices.
Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.
Other duties and projects as assigned
Education & Experience
5+ years of experience in truck brokerage, transportation management, or third-party logistics (3PL) with strong understanding of FTL, LTL, and spot market operations.
3-5 years of leadership experience in an operations or dispatch management capacity.
Bachelor's degree preferred; equivalent combination of education and industry experience accepted.
Skills & Competencies
Proven leadership ability with a hands-on, results-oriented management style.
Strong communication and relationship-building skills across internal teams, customers, and carrier networks.
Analytical thinker with the ability to interpret data, identify trends, and implement process improvements.
Solid understanding of transportation regulations, market dynamics, and brokerage operations.
Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite, especially Excel for data analysis.
Knowledge of lean or continuous improvement methodologies preferred.
Strong organizational

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