Customer Service Associate I

Intermountain Health • Springfield, IL • 16h ago

Job Description:

A Customer Service Associate I is responsible for handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Essential Functions

Provides coverage for all patients and others for incoming calls and inquiries.

Utilizes various computer systems to resolve patient billing questions and document interactions.

Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.

Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.

Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.

Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Skills

Communication

Customer Service

Adaptability

Organizational skills

Microsoft Office

Negotiation

Problem solving

Conflict resolution

Healthcare Billing

Qualifications Required:

Demonstrated experience in customer service, collections or a call center environment.

Demonstrates knowledge of excellent customer service behaviors.

Demonstrates basic computer skills

Customer Service Associate Bilingual Pay range - 19.29 - 24.99

Qualifications Required:

Demonstrated experience in customer service, collections or a call center environment.

Bilingual certification through Alta Language Testing.

Demonstrates basic computer skills

Demonstrates knowledge of excellent customer service behaviors.

Preferred:

Two (2) Years of experience in customer service, collections or call center environment

Demonstrates basic knowledge of general medical billing, insurance and billing processes.

Physical Requirements

Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $24.99

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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