CUSTOMER SERVICE CLERK
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CUSTOMER SERVICE CLERK
Salary
$17.98 - $20.02 Hourly
Location
8000 N. Stadium
Job Type
Full Time
Job Number
38088
Department
Houston Health Department
Opening Date
02/06/2026
Closing Date
2/12/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted from: ALL PERSONS INTERESTED
PN: 38088
Division: PHS
Section: TB Control
Location: 8000 N. Stadium 6th Floor
Workdays & Hours: 8:00AM - 5:00PM
Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Health Department is seeking a qualified candidate for a Customer Service Clerk to perform the following duties:
Performs basic research and gathers necessary tuberculosis control information to resolve routine patient inquiries and responds to inquiries via mail, telephone, e-mail and personal contact.
Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.
Performs data entry activities to update patient records within authorized limits.
Processes reports, requests and make changes to update customer medical information.
Gathers or collects information to generate reports for Texas Department of State Health Services and the Centers for Disease Control, activity logs, etc.
WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six (6) months of clerical/customer service experience are required .
LICENSE REQUIREMENTS
None.
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
Application review and/or interview. However, the Department may administer a skill assessment evaluation.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 10
SALARY INFORMATION
GRANT FUNDED POSITION
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4882.
If you need special services or accommodations, call (832-393-4882). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Force (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
How many years of verifiable Customer Service/Clerical experience do you possess?
Less than 6 months
At least 6 months, less than 1 year
At least 1 year, less than 2 years
More than 2 years experience
03
What is the highest level of education you have completed?
Less than a High School diploma/GED
High School diploma/GED
Associate's Degree
Bachelor's Degree or higher
04
Check all verifiable work experiences you have performed for at least six (6) months or more that are related to customer service, checking in patients, answering phone calls, and/or data entry.
Answering phone calls
Entering data (data entry)
Handling and protecting patient health information (PHI)
Checking in patients
Coordinating patient care
No experience
05
Are you a current City of Houston employee and working at Houston Health Department?
Yes
No
06
If you are a current City of Houston employee working for the Houston Health Department, please list the division you work for.
07
What languages are you fluent in speaking, reading, and writing? (Check all that apply)
English
Chinese
Spanish
Arabic
Persian
Other
I am not bilingual
08
In which of the following software are you proficient? (Check all that apply)
Microsoft Word
Excel
Outlook
Access
None of the above
Required Question
