Account Manager I - ArcBest

ArcBest • Scranton, PA • 1d ago

Job Description

Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Responsibilities

Manage business relationships and entertain customers

Work in a team setting to accomplish goals

Create service solutions for customers' unique business problems, and initiate pricing

Identify customer challenges; develop and implement solutions to create opportunities

Complete itinerary and call report as required by Company guidelines and IRS regulations

Assist in collection process and cargo claim prevention, as needed

Make sales calls and presentations to customers of all sizes

Maintain a positive, customer-focused attitude in a highly intense environment

Negotiate service requirements and prices; establish service packages

Other duties and projects, as assigned

Maintain accurate territory account information in ArcBest database

Conduct calls and face-to-face meetings with customers

Obtain and develop new accounts utilizing Company techniques and methods

Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share

Collaborate with customers, front-line management, and various ArcBest departments

Interact with all employees and customers in a professional and courteous manner

Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs

Develop sales strategies and a comprehensive understanding of customers' business models

Complete monthly sales audit reports and expense reports, as company guidelines require

Aggressively pursue customers using networking, social media, customer referrals, etc.

Maintain and grow expertise of ArcBest service offerings

Exhibit excellent customer service

Requirements

Education:

Bachelor's Degree, preferred

Relevant experience will be considered.

Experience:

Transportation industry and related sales experience, preferred

Computer Skills:

Proficient in Microsoft Office Suite.

Certifications:

Current and legal driver's license to operate motor vehicle.

Additional Requirements:

Knowledge of business solutions, competitors, and decision makers, preferred

Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred

Competencies:

Addressing Customer Needs

Cross-Selling

Negotiating

Perseverance and Follow-Through

Problem Solving

Relationship Management

Sales Closing and Agreements

Selling

Other Details

Work Hours:

Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.

Travel Requirements:

Minimal (0%-25%)

Compensation:

This is a salary position paid biweekly.

Variable compensation is included.

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

An Equal Opportunity Employer M/F/Vet/Disability

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