Summary This position is located in (VHA) at the Hudson Valley Health Care System and serves as the integrator that coordinates the business process and software functions, aligned under Health Administration Service. They are expected to provide continuous business oversight for a variety of software programs integral to the administration/operations. Responsibilities Data Collection and Analysis: Coordinates ongoing data collection and performs analysis to determine optimal organizational performance. Performs a continuing evaluation and analysis to assess program effectiveness and to identify areas requiring management attention. Uses available data to determine current performance and develops and implements local performance measures as needed to assess status and determine areas targeted for improved effectiveness and efficiencies of Business Office practices. Designs and develops dissemination and training materials, local standard operating procedure (SOP) manuals, develops and utilizes monitoring tools and provides for the implementation of Business Office programs through on-site education and training. Identifies system inefficiencies and develops studies or data collection techniques related to specific identified problems. Coordinates with other staff to identify information needs and develops data collection methods and report formats to meet those needs. Investigates problems that impact the quality and efficiency of Health Administration Service operations. Assessment/Standards/Reports: Analyzes utilization trend data on a monthly/quarterly basis to verify the accuracy of the data, identify problem areas, provide objective assessments, prioritize identified problems, analyze variances, and recommend appropriate actions and/or alternatives. Training: Responsible for the coordination, planning, implementation and training for service and facility staff in business and functional areas for various information technology VISTA packages, e.g. ADT (Admissions/Discharge/Transfer); Scheduling; PTF (Patient Treatment File); Medical Record Tracking; Fee Basis; PDX (Patient Data Exchange); HINQ (Hospital Inquiry); AMIEII/IBBA (Intranet BDN/BIRLS Access); IB (Integrated Billing); AMIE(Automated Medial Information Exchange); Discharge Summary; PCE (Patient Care Encounter and Visit Tracking); ACRP (Ambulatory Care Reporting); Network Health Exchange; AICS (Automated Information Collection system); KLF Menu; CIRN (Clinical Information Resource Network); TIU (Text Integration Utilities); EWL (Electronic Wait List), Beneficiary Travel V 1.0; Incomplete Record Tracking V 1.0; Claims Manager - VISTA; EAS (Electronic Application Systems ) V1.0; and additional business office programs as added. The applications control critical applications, which are used primarily by all care lines/services, i.e., Gains and Losses Sheet, Scheduling, Fee Basis, Admissions/Discharge/Transfer, AMIE, HING, PTF and a multitude of other software modules. Serves as the functional 'expert' for matters relating to the Patient Information Management Systems (PIMS) core package and other service packages related to the business office process. Provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. System Needs Planning/Contingency and Access Control: Plans initiatives for hardware and software needs for the service. Responsible for working with VA trouble-shooting design and software implementation teams along with the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages. Responsible for determining the physical and data security needs for the service areas and implements necessary improvements. Assesses individual needs to determine appropriate level of menu access for staff, Regional Office employees, and employees from VISN VA facilities. Reviews access to terminal and file codes for the purpose of controlling access to the patient and medical records to assure compliance with the Privacy Act and Cyber Security regulations. Performs other related duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD111740 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/12/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of health care systems and delivery systems, Ability to retrieve, track and trend information needed for analysis, Extensive knowledge of Veterans Integrated Systems Technology Architecture (VistA) packages, Ability to communicate clear, logical, and concise explanation of information, both orally and in written format, Assessing program development or execution and improving organizational effectiveness, efficiency and basic budgetary and financial management principles and techniques as they relate to long range planning of programs and objectives. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have ???????a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related to the position. (A transcript must be submitted with your application if you are basing all or part of your qualifications on education.) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond ???????beyond master's or equivalent graduate degree. You will be rated on the following Competencies for this position: Administration and Management Communications Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting m ay be required. The incumbent may be exposed to walking to outlying areas. The work places no sp ecial physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
