Lead Process Engineer - Observe to Agent Delivery

Wells Fargo • Charlotte, NC • 1h ago

Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place.

Living the Well Life (https://www.wellsfargojobs.com/en/well-life/) means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role:

Wells Fargo is seeking a Lead Process Engineer within the COO AI Center of Excellence. This role focuses on applying task mining, process intelligence, and advanced observation technologies to uncover, assess, and deliver high-value process optimization and automation opportunities across large-scale enterprise initiatives. The position plays a critical role in integrating process-insight capabilities to build scalable, repeatable solutions that improve operational efficiency and business value.

In this role, you will:

Observe-to-Agent (O2A) Delivery

Execute O2A lifecycle activities (Observe ? Optimize ? Analyze ? Run)

Support configuration of Observe Assistant, activity tagging, persona behavior modeling.

Work with engineering to translate observed behavior into actionable agentic features.

Cross-Functional Delivery Leadership

Track milestones, validate data quality, resolve blockers, and ensure timely delivery Partner with Business Sponsors, product owners, data scientists, and operations SMEs.

Workforce & Productivity Analytics Execution

Conduct observation deployments across selected personas and applications.

Build behavioral and task-level insights to support productivity improvement

Run end-to-end analysis of task-level behavior, cognitive load indicators, and exception patterns.

Data Integration & Analysis

Work with teams to enable advanced masking, clickstream, LLM-driven insights, and multi-application analysis. Support validation of call-time analytics, multitasking behavior, mainframe activity capture.

Process Intelligence Execution

Deploy SKAN.ai agents, configure masking, validate data capture, ensure compliance with governance and privacy requirements.

Operate and refine the SKAN Digital Twin: observe workflows, identify inefficiencies, and generate insights for optimization.

Generate structured process documentation (SOPs) for downstream automation teams.

Monitor continuous observation cycles and maintain audit/logging standards.

Required Qualifications:

5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Hands-on experience with SKAN.ai or similar task/process mining tools.

Understanding of task mining & masking configurations.

Strong Process Design and Object Driven process modeling, including BPMN 2.0 knowledge

Proficiency in process analytics, workflow analysis, and productivity studies.

Ability to read and interpret system logs, user-activity capture, or desktop-analytics outputs.

Familiarity with LLM-driven insights and continuous observation frameworks.

Job Expectations:

This position is not eligible for Visa sponsorship.

Ability to work on site in a hybrid role.

Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Posting End Date:

15 Feb 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-520209

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