Reference #: 5218285
THE POSITION
The Bureau of Consumer Services is looking for a skilled Administrative Officer to support our mission and keep our operations running efficiently. In this role, you will serve as a central resource for HR coordination, timekeeping, SAP support, and day to day administrative functions that keep the Bureau moving. You will work closely with staff across the organization, assist with hiring and onboarding, maintain key records and systems, and provide high quality administrative support to Bureau leadership.
This position is ideal for someone who enjoys problem solving, improving processes, and helping a team operate at its best. You will supervise administrative staff, prepare reports and correspondence, coordinate travel and logistics, and serve as a trusted point of contact for internal and external stakeholders. If you are organized, proactive, and ready to make a meaningful impact in a fast paced environment, we encourage you to apply.
DESCRIPTION OF WORK
The Administrative Officer 2 makes independent decisions on daily administrative operations, including resolving timekeeping and SAP issues, correcting payroll errors, organizing Bureau records, assigning work to Administrative Assistants, and ensuring compliance with Commonwealth procedures. The incumbent determines how to address routine personnel documentation, scheduling needs, workflow problems, and inquiries that fall within established policies. Matters involving hiring selections, disciplinary actions, budget changes, interpretation of Commonwealth rules, or issues with legal, ethical, or organizational impact are elevated to the Bureau Director for final decision-making.
Essential Functions:
Ability to communicate clearly and professionally, both verbally and in writing, with consumers, utility executives, stakeholders, and Commission staff.
Ability to use Microsoft Office applications, email systems, SAP, and Adobe Acrobat to perform daily administrative and analytical tasks.
Ability to learn and use Commission systems, including Infomap, the Customer Account Information (CAI) system, and other internal applications.
Ability to read, analyze, interpret, and summarize written correspondence, reports, and policy documents.
Ability to compile, track, and analyze data, prepare reports, monitor expenditures, and present results in a clear and organized manner.
Ability to review and process payroll, leave, overtime, and timesheets in accordance with SAP requirements and Commonwealth policies.
Ability to coordinate and process staff travel, including booking arrangements and preparing expense reports in compliance with travel policies.
Ability to learn, interpret, and apply Commonwealth, Commission, and Bureau policies and procedures to assigned duties.
Ability to assign, review, and monitor the work of Administrative Assistants, provide training, and ensure adherence to established procedures and performance standards.
Ability to maintain confidentiality of sensitive personnel, financial, and operational information in accordance with Commonwealth requirements.
Ability to develop charts, tables, and visual materials to support reports, presentations, and decision making.
Ability to operate standard office equipment, including printers, copiers, scanners, and telecommunication systems.
Ability to maintain and update administrative manuals, procedures, and reference materials to ensure accuracy and accessibility.
Ability to support COOP responsibilities, including maintaining continuity documentation and participating in planning activities.
Regular attendance at your headquarters' worksite or any assigned work location.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: Part-time work from home (telework) may be a potential feature of this position. The successful candidate is required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office.
To be eligible to participate in telework, the employee's alternate (telework) worksite must meet the following requirements:
Within a reasonable travel distance of headquarters; and
Within the Commonwealth of Pennsylvania.
Please direct all questions regarding reasonable distance and the @type of available telework to the PUC Human Resource Office at ra-puchr@pa.govor 717.787.8714.
Salary:In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
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