Customer Service Associate I

Intermountain Health • Jackson, MS • 10h ago

Job Description:

A Customer Service Associate I is responsible for handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Essential Functions

Provides coverage for all patients and others for incoming calls and inquiries.

Utilizes various computer systems to resolve patient billing questions and document interactions.

Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.

Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.

Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.

Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Skills

Communication

Customer Service

Adaptability

Organizational skills

Microsoft Office

Negotiation

Problem solving

Conflict resolution

Healthcare Billing

Qualifications Required:

Demonstrated experience in customer service, collections or a call center environment.

Demonstrates knowledge of excellent customer service behaviors.

Demonstrates basic computer skills

Customer Service Associate Bilingual Pay range - 19.29 - 24.99

Qualifications Required:

Demonstrated experience in customer service, collections or a call center environment.

Bilingual certification through Alta Language Testing.

Demonstrates basic computer skills

Demonstrates knowledge of excellent customer service behaviors.

Preferred:

Two (2) Years of experience in customer service, collections or call center environment

Demonstrates basic knowledge of general medical billing, insurance and billing processes.

Physical Requirements

Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $24.99

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Similar Jobs

Account Services Representative - Bilingual Korean and English

U.S. Bank • Jackson, MS • 4h ago

Management & Administrative

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make bet...

4h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Canton, MS • 17h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

17h ago

Go to Apply

Field Marketing Manager

Oracle • Jackson, MS • 21h ago

Management & Administrative

Job Description 8+ years experience in B2B demand generation marketing or event management Proven ability to design demand generation plans and industry-specific campaigns Demonstrated experience managing complex workflo...

21h ago

Go to Apply

Account Executive/Account Manager Duals Role

CVS Health • Jackson, MS • 21h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

21h ago

Go to Apply

Senior Manager, Security Operations

Coinbase • Jackson, MS • 23h ago

Management & Administrative

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build...

23h ago

Go to Apply

Manager, Asset Controls & Systems

The Hertz Corporation • Jackson, MS • 1d ago

Management & Administrative

A Day in the Life: As the Manager of Asset Controls and Systems, you will lead the strategic oversight and continuous improvement of enterprise asset management platforms. We're looking for a forward-thinking leader who...

1d ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Jackson, MS • 1d ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, o...

1d ago

Go to Apply

Product Marketing Manager

Nutanix • Jackson, MS • 1d ago

Management & Administrative

Hungry, Humble, Honest, with Heart. The Opportunity Are you a strategic thinker with extensive product marketing experience in cloud technology - private, hybrid, or public cloud? Are you eager to drive go-to-market acti...

1d ago

Go to Apply

Marketing Manager

Lumen • Jackson, MS • 1d ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

1d ago

Go to Apply

Manager, Outside Sales

WM • Jackson, MS • 2d ago

Management & Administrative

I. Job Summary Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve rev...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.