Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Account Manager
About your role:
You will serve as the primary technical advocate for assigned enterprise clients, partnering with account teams, product, and support to ensure successful implementation and adoption of Fiserv solutions. You will diagnose and resolve complex technical issues, drive integrations and application programming interfaces (APIs), and provide guidance that reduces risk and maximizes value. This role ensures long-term client satisfaction and retention through technical excellence.
What you'll do:
Serve as the primary technical contact for assigned clients, owning incident resolution, technical escalations, and ongoing issue triage.
Lead technical onboarding and implementation activities, including integration planning, API configuration, testing, and production cutover.
Troubleshoot and resolve complex production issues across client environments using logging, diagnostics, and root cause analysis to implement permanent fixes.
Proactively identify technical risks and opportunities, recommend configuration or roadmap changes, and coordinate with product and engineering to drive defect resolution and feature requests.
Create and maintain technical documentation, runbooks, and knowledge articles to enable self-service and reduce time to resolution.
Deliver technical enablement and training to client teams and internal stakeholders to increase adoption and reduce escalations.
Experience you'll need to have:
6+ years of experience in technical account management, solutions engineering, or client-facing technical roles supporting enterprise software platforms.
4+ years of experience implementing and troubleshooting integrations and application programming interfaces (APIs) in cloud-based or on-premises environments using REST, SOAP, or webhook patterns.
3+ years of experience in payments, merchant services, banking, or financial services technology or supporting regulated enterprise environments.
3+ years of experience with SQL, Linux command line, network diagnostics, and logging or observability tools such as Splunk, ELK, or equivalent.
Relevant certifications (for example, AWS Certified Solutions Architect, Certified ScrumMaster, Certified Information Systems Security Professional) preferred or equivalent professional training.
Bachelor's degree or higher in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
Experience with payment processing platforms, merchant acquiring flows, or Clover from Fiserv.
Familiarity with CI/CD pipelines, observability platforms, or scripting languages such as Python or PowerShell.
How you'll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Salary Range
$120,000.00 - $198,000.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
