Manager, Human Services Operations
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Manager, Human Services Operations
Salary
$80,335.84 - $135,000.00 Annually
Location
2440 Thompson Street, FL
Job Type
Full-Time Regular
Job Number
07836FC
Department
Human and Veteran Services
Opening Date
02/04/2026
Closing Date
2/9/2026 11:59 PM Eastern
FLSA
Exempt
Description
Benefits
Questions
Description
Location: Lee County, Florida - Purpose-Driven Work with Coastal Balance
Ready to put your leadership, compliance expertise, and strategic thinking to work in a role that truly matters? Lee County's Department of Human & Veteran Services (HVS) is seeking a Human Services Operations Manager who enjoys leading teams, strengthening systems, and ensuring public resources are used responsibly to support our community's most critical needs.
This role blends people leadership, grant stewardship, and operational oversight - all in service of programs that help residents access stability, housing, and essential supports.
This isn't just a job. It's a chance to:
Oversee federal, state, and local programs that directly impact individuals, families, and veterans across Lee County.
Lead and support professional staff responsible for grants, contracts, compliance, housing, and data management.
Ensure responsible stewardship of public funds while maintaining audit-ready operations.
Strengthen partnerships with nonprofit organizations, funders, and community stakeholders.
Play a key role in shaping programs that respond to evolving community needs.
Here, structure meets balance.
Work Monday-Friday, 8:00 a.m.-5:00 p.m. and some evenings and weekends may be required. This schedule allows time to enjoy Southwest Florida's beaches, outdoor activities, and vibrant regional destinations like Tampa, Orlando, and Miami.
Why Leaders Love It Here
Lead with Purpose: Guide teams and systems that support vital human services and community partnerships.
Meaningful Impact: Your work ensures programs are compliant, sustainable, and responsive to real community needs.
Strategic & Collaborative: Balance oversight, problem-solving, and collaboration with funders, nonprofits, and county leadership.
Work-Life Balance: Stable hours, supportive leadership, and time to enjoy life on the Gulf Coast.
Comprehensive Benefits: Competitive benefits package including low-cost medical coverage, life insurance, tuition reimbursement, Florida Retirement System (FRS), paid holidays, and generous leave.
Duties and Responsibilities
What You'll Do
Provide oversight and management of federal, state, and local programs and grant funding to ensure compliance with regulations, policies, and budget requirements.
Lead and manage staff, including recruitment, performance evaluations, coaching, training, and professional development.
Develop, implement, and maintain operational systems, policies, and procedures to support efficient and compliant program delivery.
Interpret and apply federal regulations, state laws, and departmental policies.
Develop program and grant budgets and oversee staff responsible for grants, contracts, compliance, housing, and data management.
Oversee compliance for multiple funding sources, including HOME, CDBG, ESG, CoC, TANF, DCF, Challenge funds, and others.
Coordinate and lead audits, monitoring reviews, and corrective action processes.
Analyze program data and prepare reports for funders, county leadership, and other stakeholders.
Monitor grant agreements and contracts to ensure timely expenditures and adherence to reporting and audit requirements.
Coordinate county-initiated amendments to strategic plans and support department goals, objectives, and performance measures.
Collaborate with nonprofit organizations and community partners to assess needs and support program development.
Prepare and deliver presentations and respond to inquiries from the Board of County Commissioners, county management, government agencies, and the public.
Ensure compliance with all county and departmental policies and procedures.
Perform other related duties as assigned.
Education, Experience, Licensing
Minimum Requirements
Any combination of education and experience equivalent to a Bachelor's degree in Public Administration, Business Administration, Finance, Social Services, or a related field.
Three (3) years of experience in social services, grant management, program administration, compliance, or public sector management, and 1 year supervisory experience.
Valid driver's license with an acceptable driving record.
Strongly Preferred Qualifications
Master's degree in a related field.
Experience managing federal and state grants, including HUD-funded programs (HOME, CDBG, ESG, CoC).
Strong background in budgeting, audits, monitoring, and compliance.
Experience working with nonprofit and community-based organizations.
Fingerprint Screening Requirement:
This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com
Supplemental Information
About the Department of Human & Veteran Services
The Department of Human & Veteran Services serves as a collaborative hub for resources that support Lee County residents. DHS administers financial assistance programs, oversees grants and contracts with community partners, and works closely with nonprofits and funding agencies to address housing stability, homelessness, and other critical human service needs.
Your leadership will help ensure these programs remain compliant, effective, and responsive - today and into the future.
About Lee County:
Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government (https://www.leegov.com/) .
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.
To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf
Health Benefits:
Medical Insurance
Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Medical Reimbursement Account
Dependent Care Reimbursement Account
Pharmacy, including Mail-Order Pharmacy
Informed Health Lines (Nurse Hotline)
Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
Optional Life Insurance
Long-Term Disability (60% of pre-disability salary at no cost to employee)
Short-Term Disability
Sick Leave Pool
Flu vaccinations
Wellness Programs
Financial Benefits:
Florida Retirement System (FRS)
Two Retirement Plan Options:
1) FRS Pension Plan (Defined Benefit)
2) FRS Investment Plan (Defined Contribution)
Deferred Compensation (457) Plans
Financial Savings/Management Programs
Eligible for membership with Suncoast Credit Union
Employee Leave Benefits
Holiday Pay - 11 Paid Holidays Annually
Paid Sick Leave
Paid Vacation Leave
Bereavement & Civic Duty Leave
Family and Medical Leave
Military Family & Medical Leave
Educational Leave
Employee Assistance Program
Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
United Way 2-1-1 (Lee County Employee Resource Program)
Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Educational Assistance
Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01
Do you possess a valid driver's license with an acceptable driving record?
Yes
No
02
What is the highest level of education you have completed? (Please include this experience in the Education History section of your application.)
Bachelor's degree
Master's degree
Doctorate
Other related degree
03
How many years of professional experience do you have in social services, grant management, or a closely related field? (Please include this experience in the Work History section of your application.)
Less than 2 years
2-3 years
4-6 years
7 or more years
04
What level of staff leadership experience do you have? (Please include this experience in the Work History section of your application.)
Lead worker or project lead
Supervisor of staff
Manager of supervisors or teams
No formal leadership experience
05
Have you worked directly with nonprofit or community-based organizations as part of program or grant administration? (Please include this experience in the Work History section of your application.)
Yes
No
Required Question
Employer
Lee County Government
Address
P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902
Phone
(239) 533-2245
Website
https://www.governmentjobs.com/careers/leecounty
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