Employment Type:
Full time
Shift:
Day Shift
Description:
This position is responsible for ensuring a provider-centric experience for medical staff practitioners applying to and on staff at multiple hospitals across the Trinity Health Michigan region. From onboarding and throughout the practitioner's lifecycle with THMI, this role is integral to an efficient, coordinated, and consistent experience with medical staff processes to ensure high quality patient care, hospital compliance with regulatory requirements, increased provider satisfaction and engagement, and promote the efficient use of resources in a highly matrixed environment.
This role ensures effective Medical Staff programming for practitioners in assigned specialty areas across multiple Trinity Health Michigan hospitals. Programs including onboarding, credentialing, privileging, competency assessment, peer review, ongoing education, and database management/reporting. This position serves as a liaison for administrative leaders, and other organizational and external stakeholders, including recruitment, marketing, and the TH Center for Practitioner Information (CPI), to ensure alignment with target start dates in accordance with regulatory and hospital requirements to meet patient access needs. This role also ensures the integrity of information and downstream data entry touchpoints through audits to ensure the accuracy and completeness of credentialing, privileging and database information relied upon by medical staff leaders, committees, and the governing body in the decision-making process, as well as the accuracy of information informing the patient-facing website.
This position is an integral part of the Medical Staff Services Team and is accountable for meticulously following regulatory standards, federal and local statutes, credentialing policies and procedures, and maintenance of an accurate physician data base. This role also serves as a guide for practitioners in navigating organizational requirements; serves as a resource for internal and external stakeholders; and participates in the development implementation of process improvement initiatives. Uses independent judgement and problem-solving skills demonstrating discretion and sound judgement in the decision-making process. Functions independently, with little or no day-to-day supervision.
Minimum Qualifications
Education : Associate's degree in healthcare administration, business administration or similar degree OR equivalent.
Experience : A minimum of 2 years of healthcare environment or healthcare administrative/office experience and general knowledge of the health care industry including hospital settings and physician practices with a working knowledge of federal, state and TJC accreditation standards and general medical terminology.
Certification/Licensure: None required.
Required:
Proficiency with MS Outlook, Word, and Excel.
Excellent interpersonal, verbal, and written communication skills necessary to facilitate communication, collaboration, and interaction, including the ability to correspond effectively in writing, as well as verbally convey information clearly, and listen actively, with all levels of hospital personnel, medical staff and external agencies and organizations regarding MSS functions.
Exceptional organizational skills, attention to detail, thoroughness, and critical thinking skills.
Analytical ability to identify opportunities for improvement and problem resolution within assigned specialty areas.
Ability to manage changing priorities and work with frequent interruptions, exercise independent thinking and judgment, and to work without direct, day-to-day supervision.
Strong customer-service ability and desire to provide quality service to others. Ability to work autonomously and within a team, and to function in matrixed environment.
Ability to challenge established ways of doing things in a constructive manner. Must possess the ability to comply with Trinity Health policies and procedures.
Additional Qualifications (nice to have)
Medical staff services, hospital credentialing and privileging, and peer review experience.
Certified Professional Medical Staff Management (CPMSM) or Certified Professional Credentialing Specialist (CPCS).
Proficiency with credentialing software.
In-depth knowledge of regulatory standards, credentialing processes, and healthcare administration.
Indirect Care :
Occasional clinical / patient facing work environment.
Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well-lit conditions; may encounter occasional variable external environmental conditions.
Includes infrequent lifting, up to 30 pounds unassisted, occasional travel & frequent use of computer;
Includes frequent sitting & require occasional long periods of continued walking, standing, stooping, bending, pulling & pushing.
May be subject to exposure to noise & occasional exposure to diseases / conditions or handling of infectious waste & hazardous chemicals
Direct / Indirect must be able to:
Adapt to frequent interruptions, shifting priorities & stressful situations; must be able to show compassion & kindness, demonstrate patience; Work on a variety of tasks/projects in physical or virtual environments that may be stressful with individuals having diverse personalities and work styles.
Relate to & work with ill, disabled, elderly, emotionally upset and at times hostile customers. Must possess the ability to deal tactfully with personnel, participants, family members, visitors, government agencies/personnel & the general public.
Read small print, continuously hear normal sounds & voice patterns, able to give / receive instructions & other verbal communications in-person & over the phone / computer / device / equipment assigned with some background noise.
Perform continuous manual dexterity activities & frequent grasping/handling.
Maintain a safe working environment & use available personal protective equipment (PPE).
Speak, read, & write the English language in an understandable manner.
Adjust to occasional work requests beyond normal working hours, weekends, alternate shifts (other than those originally hired for) & other position activities when necessary; Respond when called back during emergency conditions.
Comply with Trinity Health's (TH) policies & procedures.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
