Our Deposit Operations team within Bank Operations involves managing backend processing and support for UMB's deposit accounts, handling daily transactions (i.e. ACH, wires, checks, etc.), resolving exceptions, balancing GL accounts...just to name a few.
As the Deposit Operations Manager, you will oversee daily operations for account reconciliation, account servicing functions, incoming/outgoing returns processing, exceptions, charge-off and recovery processes, as well as maintaining regulatory and compliance tasks. You will also be responsible for leading and coaching Operations Managers and teams, as well as setting performance expectations and fostering accountability as well as continuous improvement. This also includes identifying opportunities to streamline workflows, improve accuracy, and enhance the customer experience in partnership with various business partners. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership.
This role is hybrid (Mon through Thu on-site / Fri remote) at the UMB Technology & Operations Center located in downtown Kansas City, MO.
How you'll spend your time:
Execute the overall strategy and direction of the bank by consistently meeting & exceeding business objectives.
Own and actively monitor expenses, consistently striving to operate at or below current budget level for each department.
Responsible for the Operations Managers of respective teams and for the delivery of the overall operational metrics and targets.
Proactively maintain regular engagement with key client contacts in line with client expectations.
Ensure delivery of client KPIs including day to day service levels, customer experience, quality measures and compliance measures.
Responsible for the development of the operational talent pool by optimizing the skills of the Operations Managers & existing teams, in partnership with our internal recruitment teams to attract the very best talent; succession planning will be in place to ensure key roles are filled and individual talent is recognized.
Successfully deliver and manage peak periods in respective teams.
Continuous identification & implementation of operational best practices through interaction with business partners.
Execute a well-defined communication and engagement model to ensure all teams understand the performance of our business and that they understand the needs of their teams.
Provide Vendor management support.
Review and analyze production reports relating to productivity/quality/efficiency and follow up on gaps in standards and expectations.
Challenge, develop and improve process efficiencies.
Set challenging goals that will promote innovation, creativity and development of staff and managers.
Develop, monitor and enforce the use of documented controls as part of our organizational risk management process.
Remain current, provide support and maintain documentation as it relates to Disaster Recovery and Business Continuity activities.
We're excited to talk if you have:
At least 7 years of experience in banking operations.
At least 5 years of managerial experience.
Experience in high-volume environments.
Strong leadership that can not only drive change, but implement that change allowing for seamless adoption.
Ability to communicate clearly with coworkers, managers, business partners, customers & vendors.
Actively led team activities or work initiatives.
A detail-oriented focus ensuring work produced is of high quality.
Effectively manage managers and teams of associates.
Effectively participated in business partner, customer and vendor meetings.
Ability to make sound decisions in a fast-paced environment.
Advanced problem-solving skills.
Excellent analytical skills and problem-solving skills.
Effectively developed and executed innovative ideas.
Bonus Points if you have:
At least 10 years of experience in financial services / banking industry.
Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.
Compensation Range:
$69,230.00 - $149,000.00
The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.
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