Customer Service Coordinator

Robert Half • Middle River, MD • 5h ago

Description

Our client is seeking an articulate Customer Service Coordinator to support Permitting. In this high-volume, deadline-driven call center environment, you'll assist homeowners, contractors, and municipal offices via phone-while simultaneously documenting in their proprietary system and processing permitting paperwork end-to-end. This is a great opportunity with room for growth at a reputable local energy provider.

Permitting & Documentation: Process permitting paperwork accurately; perform validations; ensure completeness and compliance.

Inbound/Outbound Phone Support (~90%): Communicate with customers and stakeholders; provide updates; resolve issues; perform thorough follow-up.

Dispatch & Scheduling: Coordinate permit-related appointments, inspections, and technician/contractor schedules; manage changes and escalations.

Quality Assurance & Tracking: Verify data accuracy; monitor status through completion; maintain organized digital records.

Email Communication: Draft, edit, and proofread customer and partner communications; correspond on behalf of the company with professional tone and clarity.

Cross-Team Collaboration: Partner with Permitting, Operations, and Customer Experience to meet SLAs and ensure smooth workflows.

Requirements

at least one year of customer service experience in a high-volume environment that included dispatch, scheduling, quality assurance, problem solving, and follow-up.

Proficiency with Microsoft Outlook, Word, and Excel (calendar management, mail merges or templates, basic spreadsheets/filters).

Advanced phone and written communication skills; confident, clear, and customer-focused.

Demonstrated multitasking ability (talk-and-@type; navigate multiple systems while on calls).

High attention to detail; accurate data entry and documentation under deadlines.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Manager, Outside Sales

WM • Annapolis, MD • 38min ago

Management & Administrative

I. Job Summary Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve rev...

38min ago

Go to Apply

Help Desk Technician - MIDS - TS/SCI W/ POLY

General Dynamics Information Technology • Annapolis Junction, MD • 5h ago

Management & Administrative

Req ID: RQ213994 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Customer-Support,Help Desk...

5h ago

Go to Apply

Help Desk Technician - DAYS - TS/SI W/ POLY

General Dynamics Information Technology • Annapolis Junction, MD • 5h ago

Management & Administrative

Req ID: RQ213999 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Customer Care,Help Desk Su...

5h ago

Go to Apply

Business Office Admin I

Lincoln Technical Institute • Columbia, MD • 5h ago

Management & Administrative

Lincoln Tech is searching for a detail-oriented Business Office Admin to provide administrative support and top-notch customer service to our students and visitors. Collaborate with our campus teams to craft an exception...

5h ago

Go to Apply

Senior Manager Safety - Supply Chain

Ryder System • Annapolis, MD • 7h ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : SUMMARY This position is responsible for providing expertise, guidance, leade...

7h ago

Go to Apply

Associate Customer Service Representative

Highmark Health • Annapolis, MD • 11h ago

Management & Administrative

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service...

11h ago

Go to Apply

Market Manager

Acosta Group • Baltimore, MD • 16h ago

Management & Administrative

Market Manager General Information Company: PRE-US Location: BALTIMORE, Maryland, 21273 Ref #: 116993 Pay Rate: $ 25.00 Experience/skills and/or location may influence position wage rate Function: Field Management Employ...

16h ago

Go to Apply

ADMINISTRATIVE OFFICER

Commander, Navy Installations • Annapolis, MD • 16h ago

Management & Administrative

Summary You will serve as a ADMINISTRATIVE OFFICER in the CNIC of NSA ANNAPOLIS. Responsibilities You will prepare outgoing correspondence in accurate message format for a department. You will evaluate administrative ope...

16h ago

Go to Apply

Technical Program Manager, AI/ML

Meta • Annapolis, MD • 17h ago

Management & Administrative

Summary: The Meta Technical Program Management (TPM) community is pioneering technologies to bring people (and businesses) closer together at a global scale. TPMs work at the cross-section between technical execution and...

17h ago

Go to Apply

Operations Management Trainee

Ryder System • Annapolis Junction, MD • 18h ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Summary The Operations Management Trainee will support the shop management pr...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.