Associate Customer Service Representative

Highmark Health • Carson City, NV • 1h ago

Company :

United Concordia Dental

Job Description :

JOB SUMMARY

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.

ESSENTIAL RESPONSIBILITIES

Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

Meet all production, quality, and adherence standards. Attends all required training classes.

Elevate issues to next level of supervision, as appropriate.

Maintain accurate records, including timekeeping records.

Other duties as assigned or requested.

Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check *

EDUCATION

Required

High School Diploma or GED

Substitutions

None

Preferred

None

EXPERIENCE

Required

6 months of Customer Service in a customer facing role

Preferred

Customer Service in a call-center environment

Customer Service in a Healthcare related call-center environment strongly preferred

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

Ability to take direction and to navigate through multiple systems simultaneously.

Ability to maintain composure under stressful and fast-paced conditions.

Strong written and verbal communication skills

Ability to communicate complex information in a simple, customer facing way

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Remote

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$19.01

Pay Range Maximum:

$24.19

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J275363

Similar Jobs

Technical Program Manager, AI/ML

Meta • Carson City, NV • 7h ago

Management & Administrative

Summary: The Meta Technical Program Management (TPM) community is pioneering technologies to bring people (and businesses) closer together at a global scale. TPMs work at the cross-section between technical execution and...

7h ago

Go to Apply

Technical Program Manager, AI/ML

Meta • Carson City, NV • 7h ago

Management & Administrative

7h ago

Go to Apply

Product Operations Manager, GTM Operations - Life Sciences

Oracle • Carson City, NV • 8h ago

Management & Administrative

Job Description Oracle Health & Life Sciences Operations organization is hiring a Product Operations Manager to lead the end-to-end planning, approval, launch, and adoption of population health products and features...

8h ago

Go to Apply

Senior Technical Program Manager

Oracle • Carson City, NV • 1d ago

Management & Administrative

Job Description OCI (Oracle Cloud Infrastructure) Region Build Organization is currently in need of a Technical Program Manager (TPM) to join our fast-growing team. Technical Program Managers (TPM) rely on their mastery...

1d ago

Go to Apply

Digital Marketing Manager (Paid) - Capital One Software (Remote)

Capital One • Carson City, NV • 2d ago

Management & Administrative

Digital Marketing Manager (Paid) - Capital One Software (Remote) Capital One Software is the enterprise B2B software business of Capital One, dedicated to helping organizations manage their data in the cloud with speed,...

2d ago

Go to Apply

Vice President, AI Enablement

Parexel • Carson City, NV • 2d ago

Management & Administrative

Parexel is looking for changemakers who are driven by curiosity, passion, and optimism. Come join us in keeping the Patient at the Heart of Everything We do. Job Title : Vice President, AI Enablement Job Introduction : T...

2d ago

Go to Apply

Manager: Base Area Operations

Vail Resorts • South Lake Tahoe, CA • 2d ago

Management & Administrative

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th...

2d ago

Go to Apply

Industry Affairs Manager

RELX INC • Carson City, NV • 2d ago

Management & Administrative

The Manager, Industry Affairs, Government Law Enforcement position creates and maintains a favorable public image for LexisNexis Risk Solutions Government Group by creating favorable relationships with the law enforcemen...

2d ago

Go to Apply

Senior Manager of Data Center Mechanical Engineering

Oracle • Carson City, NV • 2d ago

Management & Administrative

Job Description Essential Job Functions Oversee the conceptualization and development of data center designs, ensuring they align with Oracle's strategic objectives and goals. In most cases this is accomplished by workin...

2d ago

Go to Apply

Senior Manager, Power Generation Operations

Oracle • Carson City, NV • 3d ago

Management & Administrative

Job Description Job Summary We are seeking an experienced Senior Manager of Power Generation Operations to lead the operation and maintenance of primary and secondary on-site power generation systems supporting U.S. data...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.