Community Banking Administration Intern

Middlesex Savings • Westborough, MA • 8h ago

Overview

The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well.

Responsibilities

Assist the Community Banking Analyst in developing reports to support decision-making and performance tracking, providing insight into customer habits, preferences and needs.

Collaborate with the Community Banking Analyst to create a repository for the division's campaign reporting documentation including campaign planning documents and recommendations, campaign tracking and monitoring tools and post campaign analysis reports.

Support the Community Banking Analyst in completing an analysis of the division's target staffing levels.

Accompany the Community Banking Analyst on branch visits to observe and assess the customer experience provided in branch offices. The visits will occur during one of the division's sales campaigns and will provide the opportunity to gather feedback from branch staff about the campaign.

Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs.

Builds understanding of the overall concept of the company, including the brand, customer, product goals, and/or all other aspects of service.

Proactively engages with team and other internal departments to understand business responsibilities and goals.

Provides suggestions to management for improving customer service and internal processes.

Learns and becomes familiar with internal systems and software.

Performs other related duties as assigned.

Requirements

Education

High School Diploma is required

Students entering their Junior or Senior year of college

Additional Requirements

Strong analytical and computer skills

Ability to effectively communicate both verbally and in writing

Must maintain confidentiality and professionalism at all times

Previous employment experience in a bank, accounting or finance environment is preferred

Strong customer service skills and experience preferred

Must have cyber security awareness to protect the digital environment, the Bank, and customers

Candidates for this position must be authorized to work in the United States on a full time basis for any employer without restriction

Visa Sponsorship will not be provided for this position

Expected Pay Range

The expected annual pay range for this role is $34,093 to $40,609. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Location US-MA-Westborough

Req # 5628

Category Community Banking - Community Banking Operations

Position Type Intern

Standard Working Hours Monday to Friday 8:30AM to 5:00PM

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