RCO Learning Architect

Intermountain Health • Richmond, VA • 8h ago

Job Description:

The Rev Cycle Org Learning Architect works in conjunction with the leadership team, operations management, executive stakeholders, and collaborates with fellow educators, subject matter experts, application team members, and vendors to develop, deliver, and optimize a portfolio of systems and service education and training programs.

The following states are currently paused for sourcing new candidates or for new relocation requests for current caregivers (updated 1/28/2026):

California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, Washington

Essential Functions

Plans and tracks educational event logistics, performs instructional design, and contributes to project timelines.

Conducts organizational education programs, facilitates events, collects feedback, and monitors training effectiveness.

Contributes to process improvement cycles, applies methods to improve quality and reduce costs.

Creates and maintains educational assets, interprets processes and workflows for training programs.

Trains and credentials trainers, acts as a liaison, provides support during and after go-live, and identifies risks.

Optimizes performance and facilitates change to support organizational goals while independently managing projects and coordinating with vendors as needed.

Develops and fosters effective team interactions through open communication, modeling positive behaviors, and facilitating team functioning and problem-solving using knowledge of group dynamics.

Seeks feedback and mentoring for personal improvement and collaborates with cross-departmental partners to ensure project deliverables meet business needs.

Skills

Instructional design

Technical Documentation

Curriculum development

Training delivery/facilitation

Communication

Priority management

Project management

Program Implementation

Qualifications

Ability to learn systems and applications to intermediate level

Demonstrated active listening, critical inquiry, and problem-solving skills

Ability to navigate and help others navigate through change

Ability to establish and meet project timelines, deadlines and/or deliverables

Ability to demonstrate and credential to train organizational workflows and systems applications

Ability to travel or commute to deliver training and/or special projects

Required

Demonstrated intermediate experience in developing, coordinating, and delivering education and training programs is required

Demonstrates knowledge of and experience with computer software systems for documents, word processing, presentations, spreadsheets, and process flows.

Demonstrated intermediate ability to apply adult learning methods

Epic Certification and/or Certified Instructional Technologist (Mager Consortium) within 18 months of hire; costs associated with the certification will be covered by the organization upon receipt of a signed education agreement.

Preferred

Epic Certification and/or Certified Instructional Technologist (Mager Consortium) preferred

Demonstrated basic experience developing eLearning modules and screen-cast videos using authoring software.

Demonstrated experience with Learning Management System (LMS) administration.

Demonstrated experience in a healthcare setting as a clinical or revenue subject matter expert.

Physical Requirements

See and read information, labels, documents, monitors, identify equipment and supplies and be able to assess customer needs.

Verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$33.75 - $53.16

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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