Retail-Customer Experience Manager-FT

Michaels • Texas, Texas • 1w ago

Store - AUS-BEE CAVES, TX

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Retail Sales Associate

Ollie's Bargain Outlet • Amarillo, TX • 5h ago

Retail & Hospitality

Description Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect...

5h ago

Go to Apply

Retail Sales Associate

BEST BUY COMPANY INC • Wichita Falls, TX • 5h ago

Retail & Hospitality

::: {ng-if="::c.data.job.last_updated"} ::: {ng-bind-html="::c.data.job.last_updated"} 20-Jan-2026 ::: ::: Wichita Falls,Texas Overview Part time Individual Contributor ::: {ng-if="::c.data.job.jobdescriptiondv"} Job Des...

5h ago

Go to Apply

Asian restaurant Cook

Yum Asian Bistro • Little Elm, TX • 9h ago

Retail & Hospitality

Person must have experience with cooking with a Wok! Person must be able and comfort in a fast past Asian Bistro Cook. Something can be learn, but must have an understanding of open fire and Wok.

9h ago

Go to Apply

Restaurant Team Member - Weslaco 318 N. Westgate Dr.

WHATABURGER RESTAURANTS LLC • Weslaco, TX • 9h ago

Retail & Hospitality

Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, week...

9h ago

Go to Apply

Restaurant Assistant Manager Little Elm TX

Pollo Regio • Little Elm, TX • 9h ago

Retail & Hospitality

Pollo Regio is seeking for Assistant Managers for our Little Elm TX restaurant location. This position requires customer-focused individuals with previous restaurant experience, and a desire to succeed and grow with the...

9h ago

Go to Apply

Restaurant Manager

On The Border • Wichita Falls, TX • 9h ago

Retail & Hospitality

$60,250 - $62,250 DESCRIPTION Our Managers work as a team to provide an outstanding dining experience for our Guests. Our talented leaders are committed to building operational excellence and ensuring quality and consist...

9h ago

Go to Apply

Restaurant Assistant Manager

Pilot Company • Buffalo, TX • 9h ago

Retail & Hospitality

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi...

9h ago

Go to Apply

Assistant Restaurant Manager

7-ELEVEN, INC. • Raymondville, TX • 9h ago

Retail & Hospitality

Willacy2025 Assistant Restaurant Manager If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Restaurant Leader Tr...

9h ago

Go to Apply

Restaurant Team Member - San Juan

WHATABURGER RESTAURANTS LLC • San Juan, TX • 9h ago

Retail & Hospitality

9h ago

Go to Apply

Bartender

GMRI INC • Addison, TX • 9h ago

Retail & Hospitality

For this position, pay will be variable by location-plus tips. OurBartendersare quick with a pour, whether from the tap or a cocktail shaker. They guide Guests through our diverse beverage menu, cutting-edge draft bevera...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.