Summary Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is assigned to the Non-Appropriated Fund (NAF) Community Recreation, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bangor. Responsibilities Duties may include, but are not limited to: Leadership & Operations: Direct facility activities, including staff training and administration, to ensure financial success and superior customer service through continuous process improvement. Provide operational oversight, guidance, and problem-solving. Financial Management: Manage all financial aspects, including annual budgeting, profit and loss analysis, and cost control. Ensure budget goals are met, monitor variances, and oversee inventories. Use financial systems (e.g., SAP) for management and reporting, and investigate all discrepancies. Customer Engagement & Marketing: Engage with patrons to ensure high satisfaction, gather feedback, and resolve issues. Develop and execute annual marketing and promotional plans. Facility & Safety Compliance: Oversee facility maintenance, repairs, and sanitation to meet all standards. Manage preventive maintenance, ensure safety protocols are followed, and take immediate corrective action on deficiencies noted during inspections (HAZMAT, Sanitation, OSHA, etc.). Administration & Reporting: Prepare financial and operational reports for leadership. Manage audit responses, maintain contracts, and monitor contractor performance. Provide input for policy formulation. Innovation: Stay current with industry trends to recommend improvements that enhance operations and customer satisfaction. Supervisory duties may include, but are not limited to: Establishes objectives, planning, and priorities for accomplishment of workload either directly or through subordinate supervisors. Oversees daily operations and is physically present on the floor during peak operation periods when the facility manager is not on site. Coordinates work between the various functions. Provides advice, counsel, or instruction on work and administrative matters. Makes decisions on work problems presented by employees or supervisors. Ensures weekly labor schedules are prepared and ensures that labor is adjusted to fluctuations of revenue in a timely manner. Works to improve quality of work and devises strategies for cost and timesaving. Conducts meetings with employees on a regular basis to discuss new and novel techniques for increasing business and promoting industry. Manages personnel resources assigned to the facilities including effective workforce utilization and position management and resolving minor grievances and complaints. Monitors and approves or disapproves timekeeping and leave requests. Establishes performance standards, provides continuous feedback, and conducts annual performance reviews of staff. Issues or recommends employee recognition and awards. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Interviews and recommends candidates for selection for hire, promotion, or reassignment. Ensures staff complete all required training and receive proper training to fulfill requirements of their positions. Identifies and provides employee development opportunities. Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment fair and equitable treatment of staff. Ensures compliance with fire, safety, sanitation, security and environmental regulations. Requirements Conditions of Employment Qualifications Demonstrated knowledge of management procedures and general business practices related to operational management of programs and the effective utilization of facilities and equipment in a Department of Defense (DOD) environment. Knowledge of business or hospitality principles, practices, and regulations gained from operational experience or education. Knowledge of the military environment, culture and protocol sufficient to present a polished demeanor in a high visibility position. Skill in applying management principles, concepts, and methodology to a variety of difficult and complex assignments to area of assignment, involving the full range of facilities and activities including customer service, operations and maintenance, marketing and publicity, personnel and financial management, improvements, sales, merchandise and equipment management. Skill in developing directives, instructions, and procedures regarding the administration of activities and utilization for facility resources. Skill in conducting surveys and audits to identify program deficiencies; determining impact of changes to the services provided the patron community and repairs to the facilities and equipment; or other corrective measures Skill in effectively organizing and utilizing available community resources. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook) and other operating systems used in the program area. Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch. Ability to perform the full range of supervisory duties. Ability to develop and effectively deliver presentations and/or training. Ability to communicate effectively both orally and in writing. Education Must have one of the following or a combination of both: 1 year of specialized experience in managing a restaurant, bar, recreation and retail activities, catering or mobile services. Ph.D. or equivalent doctor degree or 3 full years of progressively higher-level graduate education leading to such a degree in Business Administration or related field. Combination of education and specialized experience includes: Less than a year of managing a restaurant, bar, recreation and retail activities, catering or mobile services. 2 years of progressively high education or Masters in degree in Business Administration or related field. *Related fields includes: Philosophy in Business, Business Management, Hospitality Management, Hotel/Restaurant Management, and Food Service Management. If claiming education, you must include your transcripts in your application in order to be considered for this position. Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
