Quality Manager

WestRock Company • Camillus, NY • 5h ago

The Opportunity:

The Quality Manager ensures that quality standards are met and maintained by understanding, implementing and enforcing Customer, Regulatory, and Smurfit WestRock processes, policies, and procedures. The Quality Manager will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact Smurfit WestRock:

Coordinate testing and measurement program to validate capability and customer specifications are being met

Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data

Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities

Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements

Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed

Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products

Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel

Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements

Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes

Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention

What you need to succeed:

High School diploma or G.E.D., Required, Bachelor\u2019s degree - Required

3+ years of corrugated box plant experience in a quality and/or leadership role.

Working knowledge of mechanical inspection methods and tools

Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights

Demonstrated expertise in process management to ensure production efficiency

Ability to respond quickly to changing demands, process, and updated information

Demonstrated quality process understanding and continuous improvement such as Six Sigma certification

Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals

Possess exceptional organizational and program management skills

Ability to guide team with sound decision-making through rational, balanced judgment

Establish a course of action for self and/or others to accomplish a specific planning goal

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Similar Jobs

Wireless Sales Manager -W1831

OSL Retail Services • Liverpool, NY • 26min ago

Management & Administrative

Overview Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to man...

26min ago

Go to Apply

Regional Sales Manager

Comfort Windows • Syracuse, NY • 29min ago

Management & Administrative

Comfort Windows & Doors, a leading residential home improvement company, is seeking an experienced Regional Sales Manager to oversee and drive sales performance across multiple locations. This role is ideal for a pro...

29min ago

Go to Apply

Branch Operations Manager

Kaeser Compressors, Inc. • Syracuse, NY • 6h ago

Management & Administrative

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer servi...

6h ago

Go to Apply

Service Clerk - Syracuse, NY area

CNY Outsourcing • Syracuse, NY • 17h ago

Management & Administrative

Service Clerk - Syracuse, NY area please click here to Submit your Resume (careers@carr-recruiting.com) Please attach your resume in one of these file formats: doc, docx, docm, odf, odt, pdf, wpd. Our client is looking f...

17h ago

Go to Apply

Operations Manager

Amazon • Liverpool, NY • 1d ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

1d ago

Go to Apply

Accessibility Program Manager

SUNY Upstate Medical University • Syracuse, NY • 1d ago

Management & Administrative

Job Summary: Reporting to the Director of Educational Development at the SUNY CPD, the Accessibility Program Manager is part of the SUNY CPD senior staff and provides leadership and coordination of the development and co...

1d ago

Go to Apply

Customer Service Associate

The Hertz Corporation • Syracuse, NY • 1d ago

Management & Administrative

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible...

1d ago

Go to Apply

Police Officer

Veterans Affairs, Veterans Health Administration • Syracuse, NY • 2d ago

Management & Administrative

Summary This position serves as a Police Officer at the Syracuse VA Medical Center in Syracuse, NY. The Police Officer will perform a full range of police duties by following and executing rules, regulations, or procedur...

2d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Syracuse, NY • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Key Account Execution Manager

Coca-Cola Beverage Northeast • Syracuse, NY • 3d ago

Management & Administrative

Key Account Execution Manager Date: Jan 26, 2026 Location: Syracuse, NY, US, 13209 Compensation: $96k - 120k / Annual based on experience Schedule: M-F 8am - 5pm Note: Can sit out of Syracuse, Elmira, Rochester, Buffalo,...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.