Associate Manager, Operational Analytics

IQVIA • Washington, DC • 1d ago

Job Overview

Manage employees in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.

Acting as the contact for actions on human resources matters.

To be the main internal contact for employees in the projects from induction to separation, maintaining specific agreed contact frequencies, via 1:1 telephone and face to face meetings, emails, newsletters and group communications where required. Ensure that company communications such as updates on policies and procedures are cascaded to employees on customer managed projects.

Keep the Project Director up to date through reports and trackers with all matters and issues arising in the projects.

Involvement in the recruitment process, with particular emphasis on candidate briefing and preparation.

Involvement in the induction and initial training, with particular emphasis on policies and processes, such as expenses, fleet, leave, operations manual etc.

Control and sign off for expense reports with particular emphasis on timeliness and accuracy.

Work with the customer manager and Project Director to set initial objectives for new starters and agree on successful completion or otherwise, of the probationary period and to facilitate and finalize mid and end of year performance reviews.

Conduct training sessions and coaching interventions if required in coordination with the Project Director and/or customer. Support employees to follow the corporate standards and vocational development program.

Drive employee engagement including role out/support of annual employee engagement surveys.

Monitor and manage employee absence, escalate issues where necessary to the Project Director and work with the customer to provide solutions.

Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.

Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry's Code of Practice

Essential Functions

Drives process improvements.

Understands technology and services, and ensures compliance with all processes

Support the client program as the key operational interface

Oversees process improvement opportunities and ensures appropriate action is taken

Manages client performance requirements to ensure compliance and implements action plans to correct areas for improvement

Understands technology and services, and ensures compliance with all processes

Responsible for monitoring financial performance of program and adjusting operational management appropriately to balance financial and client needs

Accurately prepares, updates, and manages all required client reports in a timely manner, and ensures compliance

Qualifications

Bachelor's Degree Or equivalent experience Pref

2 years in similar work environment Pref

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $58,300.00 - $145,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

IQVIA

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