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Administrative Assistant

Banco Popular Puerto Rico • San Juan, PR • 13h ago

Date: Jan 29, 2026

Location:

San Juan, PR

Company: Popular

Workplace Type: On-site

Administrative Assistant

General Description

Support the manager and the Corporate Banking Business Relations officers (Deposits and Services) in achieving business objectives and customer service in the private commercial sector.

Essential Duties and Responsibilities

Attentively listen to customers to address any questions or concerns they may have. Proactively prevent and resolve customer issues. Apply sales and customer service skills effectively. Act as a liaison between the customer, RO, CMS, Bank Processor and several other units of the organization. Provide support and follow up to external and internal units. Support the group's TLs in organizing schedules, filing documents, coordinating meetings, and preparing expense reports for officers, including the manager. Provide administrative support to officers and CMS. Support officers in entering customer corporate card cases by CLP and follow up to ensure the customer picks them up at our offices. Complete auditor confirmations for clients as requested.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

Associate Degree in Business Administration or related fields

Experience

Two years of experience in customer service and banking. Preferably with knowledge of commercial products and services, sales, implementation, and operations.

Other Qualifications

Effective oral and written communication skills in Spanish (advanced level) and English (fluent) Proficiency in various systems, including but not limited to Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint). Strong analytical skills and the ability to verify data integrity. Positive attitude, active listening skills, and attention to detail. Initiative and sound judgment in problem-solving and decision-making within assigned responsibilities. Excellent interpersonal and communication skills when interacting with colleagues and customers. Strong organizational skills with the ability to prioritize tasks, work under pressure, and meet deadlines. Team-oriented mindset with the ability to collaborate effectively. Demonstrates the ability to present numerical data clearly and accurately. Ability to work with multiple tasks simultaneously and attention to detail. Ability to work on a team and with little supervision.

Region Locations

Popular Center Building, Floor 6

Work Schedule

On-site

Monday to Friday - 8:00 a.m. to 5:00 p.m.

Availability of working extended hours, holidays and weekends

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such @types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

Connect with us!

LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/)

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