Account Manager

Forrester • Cambridge, MA • 18h ago

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

The Sales Account Manager is a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester's existing accounts composed of Fortune-class companies. With a transparent, repeatable consultative sales process, this role achieves impactful outcomes by creating and orchestrating account penetration strategies. The Sales Account Manager anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, serve, and retain customers. Along the way, the Sales Account Manager will enjoy the opportunity to drive professional and financial growth.

This role will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position relies on the ability to build trust, foster relationships, and communicate effectively.

Job Description :

Key responsibilities

Partner withsenior management (director, C-level)clients as a trusted business advisor byleveragingthe company's research on emerging technologies and customer experience.

Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions.

Maintain theminimumweekly/daily metrics, and ensure quota is met.

Produceaccurateandtimelyforecasts.

Uncover key business initiatives andengagenew cross-functional buying centers.

Develop sales opportunities to increase contract value and customer retention.

Maintain and build relationships with executive-level contacts to understand their business needs andidentifynew opportunities.

Develop a complete understanding of the company's products and services portfolio to alignappropriate solutionswith client needs.

Skills and competencies

Demonstrate urgency and a sense of purpose.

Anticipate challenges,adaptsto setbacks, andrespondswell to coaching.

Adapt communication style to audience needs andlistensactively.

Leverage data and insights to secure support and commitment.

Applycritical thinking toanticipatechallenges, make data-driven decisions, and achieve goals.

Pursues continuous learning and embrace diverse perspectives.

Prioritize work effectively to align with organizational goals and follow standard processes.

Build trust through consistency, reliability, and strong rapport.

Business scope, impact, strategic contribution and team interaction

Gain a deeper understanding of Forrester and its operations.

Develop professionalexpertisewith general guidance for routine tasks and detailed instructions for new challenges.

Build positive relationships with internal and external stakeholders.

Complete tasks of moderate scope within established policies and procedures.

Influence team or project timelinesthrough decisions.

Thought leadership and expertise

Expand knowledge of the field and company policies to resolve daily tasks.

Applydomainexpertiseto address routine responsibilities effectively.

Job Requirements :

A bachelor's degreeispreferred.

At leasttwoyears ofrelevant/consultativesales experience.

Experience selling business services toseniorprofessionals in a highly competitive market would be an advantage.

The ability and willingness to make cold calls and book meetings.

Proven experience in a similar role, specifically with account management, achieving quota goals, and managing personal sales strategies.

Effective presentation, organization, and time management skills.

A fastlearner who isat ease with technology.

Excellent verbal and written communication skills.

Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate's primary work location, experience, training, education, and credentials.

Base salary range: $64,000 - $96,000

For information on benefits, please visit: https://forresterbenefits.com/

The application deadline is February 28, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.

We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way.

Let's be bold, together.

Explore #ForresterLife on:

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FLSA Status:

Non-Exempt

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester's recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .

Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.

Benefits at a Glance (https://forresterbenefits.com/wp-content/uploads/2025/01/Forrester-2025-BAAG-Non-Cambridge-FINAL.pdf)

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