State Services Administrator

IQVIA • Richmond, VA • 13h ago

To be eligible for this position, you must reside in the same country where the job is located. This role is in office and will require 5 days per week in the Richmond, VA location.

Job Overview

Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Essential Functions

Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.

Reviews client data requirements with the appropriate internal resources to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.

Follows IQVIA data verification protocols.

Researches, analyzes and responds to client inquiries that are routine in nature.

Managing SharePoint site by providing access to and removing access from the site.

Updating eRegMonitor content on the SharePoint site.

Work closely with our Puerto Rico contact regarding client files, including saving files to our SharePoint site and providing access to clients for site.

QC and format files for publication of eRegMonitor product.

Organizing files in the Richmond office.

Sending packages out for fellow team members.

Receiving Mail and Managing the mail log.

Ordering checks and maintaining the check log.

Work closely with internal and external clients on technical issues - helping to troubleshoot and to escalate as necessary.

Managing access to MOVEit, Xen, SharePoint, and the Licensing Hub for both internal and external clients as applicable.

Run weekly metrics for the licensing team.

Run monthly/quarterly/year-end billing reports (PODS).

Help reconcile credit card charges, and billing errors.

Requirements

Bachelor's degree or equivalent experience required.

Experience in an IQVIA role or pharmaceutical experience preferred.

Excellent written and oral communication skills, strong organizational and attention to detail skills.

Minimum of 2 years of professional experience, preferably in a similar role.

Knowledge of the SharePoint sites and managing access.

Proficient with technology to assist clients with troubleshooting.

Strong interpersonal skills with ability to work closely with people at all levels of the organization.

Demonstrated ability and desire to improve individual performance and advance the efficiency and effectiveness of the department

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

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