Summary The Primary Purpose of the Position is: To perform a variety of clerical, administrative, and technical duties in support of Management with the intent of accomplishing requirements and activities of the Quality and Patient, Safety Service (QPS ) The Organizational Location of the Position is: Quality and Patient Safety Service (QPS) Section at VA North Texas Health Care System (VANTHCS) Dallas, TX. Responsibilities Duties Include but are not limited to: Completes/Prepares timecards, 2237's, work order, equipment inventory listing. Provides clerical support and assists with the project completion for the QPS staff, Types and prepares correspondence including summaries, written documents memorandums, messages, letters, statistical reports, tables, graphs, charts, illustrative materials, personnel and administrative forms, ect. Reviews documents for QPS Service ensures appropriate formatting, inclusiveness of required reporting procedures and distributions. Provides general clerical skills as needed and schedules meeting rooms for QPS staff and facility visitors. Prepare packages for various courses offered by the section. Assists the Administrative Officer with meeting survey requests including retrieving information, setting up interviews, conference calls, VTEL and other important requests. Ensures the achievement of purchasing goals for small purchases. Ensures the utilization of Veteran-Owned small businesses (VOSB), Service-Disabled Veteran Owned Businesses (SDVOSB) and small Disadvantaged Businesses (SDB) when items or services are available from these @types of vendors. Greets customers (including over the telephone) based on customer service standards established by VANTHCS. Maintains confidentiality regarding all sensitive information addressed in QPS. Performs duties as the (PIV) sponsor and pin re-setter. Other Duties as assigned. Work Schedule: Monday - Friday 7:30 am -4:00 pm Telework: AD-Hoc as determined by the agency Virtual: This is not a virtual position. Position Description/PD#: Management and Program Assistant- OA/PD09067A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintain office compliance regarding regulations, policies, and guidelines as established and applicable records; Assists with patient grievances and customer service issues from patients or other services using his/her own judgment in the speedy handling of these problems; Enter all reports and requests within an expedient time frame; Perform office automation work on personal computer utilizing multiple programs to complete documentation. You will be rated on the following Competencies for this position: -Customer Service -Clerical -Interpersonal Skills For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work can be sedentary, although some slight physical effort may be required. Travel to and from wards, clinics, and offices for interviews and consultations are often necessary. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
