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Hotel Night Auditor

Lakeside Chautauqua • Lakeside-Marblehead, OH • 5h ago

Hotel Night Auditor

Seasonal

Lakeside Marblehead, OH, US

6 days agoRequisition ID: 1111

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Salary:$15.00 Hourly

Job Title: Hotel Night Auditor

Department: Accommodations

Reports To: Night Audit Supervisor

Employment Dates: Seasonal, April -- October

Shift Availability: 11 PM -- 7 AM

Minimum Age: 18yr

Wage: $15/hour

Position Summary:

The Hotel Night Auditor is responsible for managing the hotel's overnight operations, including front desk duties, guest service, and financial reconciliation, ensuring smooth operations and accurate financial reporting. They are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests' stay. Availability and willingness to work weekends and holidays is required.

About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie's south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you'll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.

Key Responsibilities and Duties:

Welcoming Guests

Welcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution.

Operating the Front Desk system

Utilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability.

Managing Reservations

Taking phone and online reservations, updating guest information, and confirming details.

Financial Reconciliation and Reporting

Generating nightly reports and documenting key data, verifying accuracy of figures and postings pertaining to business transactions.

Answering Guest Inquiries

Responding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone.

Handling Guest Complaints

Addressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary.

Maintain Cleanliness and Comfort

Ensure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable.

Communication with Other Departments

Coordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and al

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