Account Manager

Caterpillar, Inc. • Peoria, IL • 5h ago

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Customer Solutions Core Regions Division is hiring a Technology Support Account Manager within the Managed Accounts team.

Role Summary: Manage technology strategy for the Managed Accounts global account team including negotiate pricing and long-term agreements, work with customers to define and implement value added technologies, and act as a trusted advisor to understand their needs across their fleets including data management, telematics, APIs, user interfaces, safety and productivity technologies.

What You'll Do

Work extensively with customers and Caterpillar's digital team to help define the future needs.

Improve current telematics connectivity, data accuracy, safety, and production management solutions.

Work across the Cat dealer network to implement and maintain technology solutions in the field including factory fit and field installed solutions.

Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

Consult with dealers and internal business partners on the subject of sales and service support of product to assigned corporate account customers.

Design processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.

Follow organizational and compliance policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.

Travel: Up to 40% within territory.

What You Have (Core Skills)

Extensive experience in Relationship Management and Customer Focus: Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

Extensive experience Value Selling : Ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Extensive experience in Negotiation: Ability to successfully complete significant negotiations, both internal and external and protect own position, while demonstrating willingness to achieve win-win.

Working knowledge of Account Management techniques: Ability to manage day-to-day activities, providing services and support to existing clients and effectively coordinating through internal functions.

Working knowledge of Industry trends and regulatory environment.

Decision Making and Critical Thinking skills: Ability to accurately analyze situations and reach productive decisions based on informed judgment.

Top Candidates Will Also Have

Previous commercial roles involving dealer and/or customer facing interactions

Demonstrated ability to work independently in a fast-paced environment

Knowledge of Caterpillar products and applications

Strong drive and organizational capabilities

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

January 28, 2026 - February 10, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

Go to Apply

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