Site Operations Manager - Doral, FL

Dragonfly Health • Doral, FL • 6h ago

Description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We are a guiding force for what's ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

Competitive Pay $92,500 annual salary + bonus opportunity

Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)

Growth Opportunity and Career Advancement

Agile and Adaptable team culture

Innovative and revolutionary technology solutions

A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care. (https://www.linkedin.com/posts/dfhealth\see-how-dragonfly-health-is-transforming-activity-7204921020292476928-Ut\7?utm\source=share&utm\medium=member_desktop)

What you will do

Lead with Excellence: Oversee daily operations at one or more locations, ensuring seamless delivery, service, and pick-up of durable medical equipment.

Drive Profitability: Monitor staffing, labor costs, and inventory to achieve budgetary targets while maintaining high service standards.

Develop a Winning Team: Recruit, train, and coach warehouse and delivery technician staff to deliver outstanding results aligned with Dragonfly Health's core values.

Ensure Compliance: Uphold company standards, federal/state regulations, and CHAP guidelines in safety, inventory control, and equipment management.

Be Hands-On: Supervise and participate in deliveries during business and after-hours to meet service targets and foster client relationships.

Maintain Operational Excellence: Manage inventory, oversee vehicle maintenance, and ensure proper equipment handling and sanitization.

Client Service: Address escalated service issues with urgency and care, creating win-win outcomes for patients, caregivers, and partners.

Engage Locally: Build relationships in the community through in-service training, client visits, and proactive communication.

What we look for

Experience in Leadership: Proven success in managing operations, with at least 1-2 years in a senior or lead role.

Business Acumen: Understanding of P&L management and experience in healthcare or durable medical equipment is strongly preferred. Knowledge of general business management as normally obtained by completion of degree in business or related field.

Customer-Centric Mindset: Strong interpersonal and communication skills to manage relationships and resolve challenges with care. Ability to professionally communicate information to across all levels and audience groups.

Energetic and Motivated: Initiative, creativity, and a commitment to building a highly supportive team environment.

Technical and Physical Skills: Ability to lift and transport medical equipment (up to 75 lbs.) and perform on-call coverage as needed.

Regulatory Knowledge: Familiarity with HIPAA, OSHA compliance and others as necessary.

Technology: Telemetrics, Concur, Inventory Management Systems/DME Track. MS Office applications Excel, Outlook, SharePoint, Teams, Salesforce and Teams.

Other: Confirmed MVR of three consecutive years driving history with no major moving violations or accidents. Must have a current active Driver's License.

Why Site Managers are important

As a Site Manager at Dragonfly Health, you're more than an operations leader - you're the backbone of our field locations. You inspire your team to deliver exceptional care, maintain critical client relationships, and uphold the integrity of our services. Your leadership ensures that every piece of equipment we deliver brings comfort and relief to those in need, making a real difference in their lives.

Ready to Lead the Way?

If you're passionate about leading a team, driving operational success, and making a meaningful impact, we'd love to hear from you. Apply now to join Dragonfly Health as a Site Manager and help us deliver excellence with compassion every day!

Let's soar together

Qualifications

Skills

Required

Working knowledge of a PC: Some Knowledge

Preferred

Customer Service: Some Knowledge

Clear and effective verbal communication: Some Knowledge

Problem-solving: Some Knowledge

Working knowledge of Microsoft Office Suite: Some Knowledge

Licenses & Certifications

Required

Valid U.S. Driver License

Experience

Required

1-2 years Leadership experience in a Senior or Lead role

Preferred

Experience working under HIPAA and/or OSHA guidelines

Experience in healthcare or DME

Experience managing P&L

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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