Manager, Acquisition Operations

Uber • Chicago, IL • 6h ago

About the Role

This individual contributer role will be a key leader within Uber's global Acquisition Center of Excellence (CoE) in Delivery Commercial Operations (DCO), owning the end-to-end design and evolution of scalable acquisition processes across Uber's Delivery business.

This role operates at the strategic intersection of process architecture, tooling strategy, and analytics. The individual will define future-state acquisition processes, set global standards, and use data and field insights to prioritize initiatives, inform investment decisions, and ensure acquisition health at scale.

The Acquisition CoE's work spans three major areas of scope:

Lead Management (lead ingestion, qualification & enrichment, AI-based scoring, and allocation)

Opportunity Management (pipeline creation standards, opportunity lifecycle governance, stage definitions, and pipeline quality)

Deal Management (pricing workflows, approvals, discounting governance, and deal execution standards)

This role will heavily contribute to one or more of these domains and ensure tight integration across the end-to-end acquisition lifecycle.

What You'll Do:

Future-State Process Architecture & Ownership

Own the future-state design for one or more acquisition domains (Lead, Opportunity, and/or Deal Management) within the end-to-end commercial lifecycle.

Define global process standards, principles, and guardrails while enabling regional flexibility.

Ensure strong integration, handoffs, and data continuity across acquisition stages.

Tooling Strategy & Business Requirements Leadership

Lead the definition of complex business requirements and process intent for acquisition-related tooling investments, including Salesforce and supporting systems.

Partner closely with Product, Business Technology Engineering, and Digital Field Experience teams to shape solution design, prioritization, and sequencing.

Identify risks, dependencies, and tradeoffs from design through implementation.

Analytics-Driven Prioritization & Performance Management

Use acquisition funnel, pipeline, and deal data to identify systemic issues and high-impact opportunities.

Define success metrics, KPIs, and monitoring frameworks to track acquisition health globally, including pipeline quality, velocity, and conversion.

Partner with Insights teams to interpret trends, measure ROI, and inform continuous improvement.

Global Stakeholder Leadership & Change Enablement

Act as a trusted partner to senior leaders across Sales, Marketing, Strategy, Enablement, and Regional teams.

Lead global process discovery and alignment efforts across regions and segments.

Shape and guide change management approaches, including rollout strategy, communications, and enablement.

CoE Leadership & Talent Development

Set quality standards for process design, documentation, and requirements across the Acquisition CoE.

Mentor and guide Acquisition Operations Managers and other CoE contributors.

Contribute to building and evolving the Acquisition CoE operating model.

Basic Qualifications

7-10+ years of experience in Commercial Operations, Revenue Operations, Process Architecture, or Strategy & Operations

Bachelor's Degree

Strong analytical skills with the ability to independently interpret and leverage data for decision-making

Advanced proficiency with Salesforce and GTM tooling ecosystems

Preferred Qualifications

Experience in marketplace, SaaS, or global sales organizations

Familiarity with process improvement methodologies (e.g., Lean, Six Sigma)

Experience leading large-scale global process or tooling transformations

SQL or advanced analytics experience a major plus

Excellent executive communication and storytelling skills

Proven experience owning complex, cross-functional, global process initiatives

Strong ability to influence senior stakeholders without direct authority

Experience leading business requirements and partnering with Product and Engineering teams

For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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