We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Go Put the World on Vacation
At Wyndham Destinations , our mission is simple: to put the world on vacation . With nearly 15,000 passionate, diverse, and innovative associates worldwide, we are shaping the future of the timeshare industry by doing things never done before. Every day presents an opportunity to learn, lead, and influence a global business-all while delivering exceptional vacation experiences.
Position Summary
The In-House Marketing Manager is responsible for the direct leadership, performance, and development of the In-House Marketing/Concierge team. This role ensures strong tour flow, optimal conversion of resort occupancy, and an exceptional owner and guest experience. The Manager partners closely with Resort Operations, In-House Sales, Front-Line Sales, and Corporate/Regional Marketing leadership to execute strategic marketing initiatives and achieve business goals.
A critical component of this role includes training, coaching, and developing marketing talent to ensure consistent performance, professionalism, and brand alignment.
Essential Duties and Responsibilities:
Leadership & Team Management
Directly supervise Concierge/Marketing staff, including interviewing, hiring, onboarding, and training new employees.
Plan, assign, and direct daily work activities to ensure coverage, productivity, and service standards.
Conduct performance evaluations, provide ongoing coaching, motivate team members, and administer rewards or corrective action when necessary (including conflict resolution and termination).
Lead by example, modeling professionalism, ethical behavior, and a guest-first mindset.
Training & Development
Design, implement, and oversee initial and ongoing training programs for In-House Marketing Coordinators and Concierge staff.
Ensure team members are fully trained on:
Wyndham products, ownership benefits, and brand standards
Tour flow, booking processes, and tour qualification criteria
Owner engagement, objection handling, and customer service excellence
Compliance standards, policies, and marketing program guidelines
Conduct regular skill-building sessions, role-playing exercises, and performance coaching to improve penetration rates, show factors, and overall productivity.
Partner with Sales Leadership and Corporate Training teams to align training initiatives with current sales strategies and marketing programs.
Identify development opportunities and create action plans to support career growth and internal advancement.
Operational & Reporting Responsibilities
Resolve issues related to tour statuses, bookings, coding discrepancies, and system errors.
Order and maintain departmental supplies, including collateral materials, uniforms, and promotional items.
Maintain copies of invitations, daily tour manifests, and supporting documentation for reference and audits.
Run and analyze daily operational reports, including but not limited to:
Daily Arrival Report
Daily In-House Report
Five-Year Owner Arrival Report
Prepare and submit daily and weekly performance reports (e.g., show factors, penetration rates) in accordance with corporate deadlines.
Compile and analyze performance data for each Marketing Coordinator to identify trends, strengths, and areas for improvement.
Prepare additional reports as requested by upper management.
Cross-Functional Collaboration
Coordinate with In-House and Front-Line Sales Management regarding tour availability, seat allocation, and anticipated tour flow.
Ensure all pertinent Marketing/Concierge information is communicated clearly and timely to internal partners.
Collaborate with Sales Leadership on new or updated marketing programs, booking rules, and gifting policies to ensure smooth execution.
Submit employee payroll accurately and on time.
Additional Responsibilities
Perform other related duties as assigned to support business objectives and operational excellence.
Education and Experience Requirements
Bachelor's degree or coursework in Business Administration or a related field, or equivalent professional experience .
Minimum of 2 years of management experience in marketing.
2-3 years of Wyndham Marketing experience preferred .
Skills and Abilities
Excellent verbal and written communication skills with a consistently high level of professionalism.
Proven ability to coach, counsel, motivate, and develop direct reports.
Strong customer service skills, including the ability to professionally manage and resolve owner concerns.
Ability to multi-task effectively in a fast-paced, performance-driven environment.
Strong negotiation and problem-solving skills.
Working knowledge of marketing databases and reporting systems.
Detail-oriented, accurate, and highly organized.
Ability to recruit, train, and retain high-performing marketing talent.
Ability to carry out responsibilities in compliance with company policies and applicable laws.
A World of Inclusion
Hospitality is at the heart of everything we do at Wyndham Destinations. We are proud to foster an inclusive workplace that values diversity, respect, and collaboration across cultures and communities.
Wyndham Destinations is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to any protected characteristic. If you require a reasonable accommodation during the application or recruiting process, please email mycareer@wyn.com , including the position title and location.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
