Project Manager, Integrity Operations

Meta • Austin, TX • 5h ago

Summary:

The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.The Project Managers on this team directly strengthen Meta's business by minimizing reputational risk, regulatory fines, and user harm through strategic oversight of content integrity and safety initiatives. By optimizing review capacity and driving process improvements, this role ensures compliance and enhances user trust and engagement across Meta's platforms

Required Skills:

Project Manager, Integrity Operations Responsibilities:

Manage and improve day-to-day operations against quality and efficiency targets in a highly ambiguous and time-sensitive environment

Work closely with Product Management, Engineering, Policy, Legal, Global Operations, Vendors, User Research, and UX teams

Develop as an expert in RGS (Regulated Goods & Services) Policies

Provide key operational insights into metrics and facilitate data-driven recommendations for resource allocation and workflow efficiency

Use problem solving skills to resolve large and complex business problems

Develop expertise of the integrity and support issues across Global Operations at Meta

Ensure the quality of labeled data sets, ensuring alignment to Meta's policies and/or support processes

Partner with team members to improve processes and tools of the team's labeling interfaces

Minimum Qualifications:

3+ years of experience in an operations, technology, management consulting, or equivalent environment

1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools

Experience communicating with a variety of audiences, including leadership

Familiarity with AI prompting and tools

Experience working in a fast-paced, dynamic environment

Experience communicating with a variety of audiences, including engineering and technical teams

Preferred Qualifications:

Familiarity with policy and regulatory requirements related to online safety and integrity

Avid user of our platform of products

Experience in developing LLM modules

Experience in an extremely fast moving area with constant changes and large variety of stakeholders

Public Compensation:

$36.54/hour to $114,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

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