Medical Scheduler

Robert Half • Canton, OH • 13h ago

Description

The Patient Access Specialist serves as the initial point of contact for patients, visitors, and staff, delivering exceptional customer service and ensuring efficient administrative operations at the front desk. This role is responsible for patient registration, appointment scheduling, data verification, record management, and supporting overall clinic operations. The Patient Access Specialist works collaboratively with clinical and administrative teams to enhance patient experience and operational flow.

Key Responsibilities:

Greet all individuals who present at the front desk, including patients, visitors, and employees; promptly notify appropriate staff of any arrivals.

Complete patient check-ins, including collection of co-pays and outstanding account balances.

Verify and update all patient information, including demographic, personal, and financial data. Assign eligibility levels and register new patients as needed with a high degree of accuracy.

Assist patients in completing consent forms and other required documentation.

Schedule appointments for medical, dental, and behavioral health services, ensuring appropriate distribution of clinical summaries at patient exit.

Coordinate daily provider schedules in collaboration with the Patient Access Manager and clinical staff.

Conduct appointment confirmation calls to patients, providing reminders for required items and information ahead of scheduled visits.

Proactively check and manage the "bump list" for appointments requiring rescheduling.

Evaluate and process record requests in compliance with HIPAA and applicable regulations for patient information release.

Answer and route incoming telephone calls; relay messages efficiently to the appropriate parties.

Educate and assist patients with online portal access, including recruitment and enrollment support.

Prepare, sort, and distribute printed materials and notices as relevant to patient and office needs.

Cross-train in all core front office administrative functions to support operational flexibility.

Participate in and actively contribute to assigned committees and workgroups.

Travel to alternate clinic locations as necessary to meet operational requirements.

Attend mandatory staff meetings and agency meetings as required.

Perform other job-related duties as assigned to support clinic operations.

Requirements

High school diploma or equivalent required; associate degree or related certification in healthcare administration preferred.

Prior experience in a medical front office or patient access role strongly preferred.

Working knowledge of HIPAA regulations and patient confidentiality.

Excellent communication, interpersonal, and customer service skills.

Proficiency with scheduling software, EMR systems, and standard office technology.

Demonstrated organizational skills and the ability to manage multiple priorities in a busy environment.

Ability to work collaboratively as part of a team and independently with minimal supervision.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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