Part-time, Evenings
3-11pm
48 hrs/2 weeks
General Summary
Assists with security and client behavioral management and provide crisis intervention services throughout the Mt. Gretna facility, facilitate the admissions process, and serve as a resource about internal and external emergency response services.
Duties and Responsibilities
Essential Functions:
Responds to behavioral emergencies throughout the WellSpan Philhaven system as requested by the Director of Access, Director of Nursing, Coordinator of MBMT or their designees in order to provide both physical and crisis intervention support. Responds as member of "Green Staff" when this situation is announced.
Maintains Workplace Violence Prevention Training proficiency and extensive knowledge of other behavioral management techniques. Assists in behavioral management emergencies throughout the campus
Maintains an awareness of campus security issues, implements security policies, conducts walking security rounds and campus security motor vehicle patrols as scheduled, and communicates with other WellSpan Philhaven staff as necessary.
Provides support and acts as a resource for the clinical management team of the unit to which he/she is responding for behavioral emergencies. Works collaboratively with unit managers/staff to assist the unit in managing their crisis situation in a manner that promotes client and employee safety.
Serves as an initial contact for internal emergencies, administrative concerns, and public relations issues, and directs these contacts to the appropriate WellSpan Philhaven staff.
In the absence of the Director of Access, Access Managers, Director of Safety or In House Supervisors takes the lead in responses to behavioral emergencies and safety concerns in non-clinical areas of the hospital.
Participates in the management of behavioral crises including 1:1 observation, de-escalation, seclusion, physical restraints, response team intervention and team crisis intervention.
Participates in the pre-planning of behavioral interventions to help avert or better manage behavioral crises.
Provides effective feedback, coaching, and mentoring to assist in professional development of staff regarding milieu management and safety.
Supports program staff by assisting with post crisis response through re-stabilization interventions and team debriefings following a behavioral crisis event.
Triages requests for services providing prompt assistance to all requests in relation to their urgency.
Reviews and screens referrals for possible program placements, coordinates data gathering to determine appropriateness of referrals for acceptance following program admission guidelines and procedures.
Maintains an accurate and up-to-date awareness of WellSpan Philhaven programs and services, and provides this information to clients as requested.
Maintains an awareness of community resources and provides this information to clients as requested.
As necessary consults with the program clinical team, nurse, and physician to decide on acceptance of referrals as directed by admission guidelines.
Collects insurance information from clients, parents/guardians, verifies insurance coverage and benefits, and relays information to necessary departments.
Maintains working and accurate statistical and census reports on a regular basis of clients currently being served, prospective clients awaiting service, and referrals made for program placement.
Documents all requests for service using computerized inquiry functions.
Determines appropriate level of care based on the client's history, psychosocial history, clinical presentation, and funding situation.
Maintains a knowledge base of insurance/managed care processes related to pre-certifications and authorizations.
Responds to off-hours medication concerns of clients by coordinating contact between the client, families, pharmacy, physicians, and others as needed to mediate the situation.
Coordinates admissions to WellSpan Philhaven programs by gathering necessary information from clients, parents/counties; scheduling admissions; and meeting with the aforementioned on the day of admission for initial assessment and completion of initial paperwork.
Completes insurance pre-certifications and authorizations for individuals being admitted to WellSpan Philhaven Programs.
Utilizes a structured interview tool to conduct an in-depth clinical assessment, and documents this using approved WellSpan Philhaven evaluation forms.
Instructs and assists the client and client family in completing all necessary paperwork, and witnesses signatures as necessary.
Works cooperatively with program staff to transition the client to the program, and participates in the conference call with the psychiatrist as necessary. Provides a summary of pertinent clinical information and special needs as a part of this process.
Interacts with all clients and family members with an awareness of confidentiality requirements and client rights issues, and sensitivity to the client's and family's level of distress and needs.
Verifies completion of all necessary paperwork following admission.
Works in cooperation with the Access Manager, In House Supervisor and Residential Milieu Manager to ensure the proper care and safety of clients by maintaining client level of supervision and precautions determined by the treatment teams.
Assists as needed on inpatient and residential milieus to manage client behaviors necessary to allow for the full utilization of WellSpan Philhaven bed resources to optimize admissions.
Identifies and reports unsafe conditions in the milieus to appropriate manager/supervisor.
Establishes and maintains positive, therapeutic relationships with clients.
As requested completes fifteen-minute checks thoroughly and in a timely manner.
Documents observations, care provided and client responses on the appropriate documentation form.
Collaborates with unit staff to provide feedback/input into individual client treatment plans and progress toward goals.
Reports changes observed in clients' behavior to the treatment team.
Assists with routine client care activities as needed in a manner that does not prevent the individual from being free to respond to behavioral emergencies.
Completes the Nursing Procedures section of the Nursing Assessment for new admissions including body search and checking belongings.
Takes client's vital signs as needed and reports abnormalities to the Registered Nurse.
Maintains an awareness of WellSpan Philhaven's admission criteria and the Mental Health Procedures Act, and serves as a resource for other WellSpan Philhaven staff concerning appropriateness for admission and mental health legal requirements.
Completes necessary training and provides telephone crisis services when primary Crisis Intervention Counselor is not available.
Completes the necessary training and serves as a primary Crisis Intervention Counselor when coverage needs require.
Common Expectations:
Attends team meetings, individual supervisions, educational opportunities, and team building events to enhance job performance.
Develops and maintains knowledge of community resources and requirements for various funding sources and referrals.
Helps with general care of clients as requested.
Keeps up-to-date in behavioral health by reading appropriate journals and books and by attending seminars and conferences.
Prioritizes workload and manages time effectively in order to best serve other staff and potential clients.
Completes Service Activity accurately and on a timely basis.
Participates in activities of the organization's safety committee as assigned.
Identifies and properly handles sharps and contraband.
Qualifications
Minimum Education:
Bachelors Degree Required
Work Experience:
2 years Relevant experience. Required
Driver's License Statement:
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
Courses and Training:
Workplace Violence Prevention Training Upon Hire Required
Knowledge, Skills, and Abilities:
Requires the ability to function both independently with minimal supervision as well as the ability to work under the direct supervision of unit managers when assisting with behavioral emergencies on varied units.
Requires interpersonal skills, both verbal and listening, to manage client admission interaction, and to advise, counsel, and cause employees to comply with policies.
The ability to provide counsel on sensitive client matters and act in a public relations capacity on various issues is required.
Visual ability to observe client behavior and to prepare documentation and written materials as required.
Requires the organizational ability to efficiently handle and prioritize a consistently heavy workload in multiple areas.
Requires the resilience to handle the high level of stress and tight deadlines needed to maintain revenue levels.
Knowledge of and ability in the care and handling of clients in a specific age group (children, adolescents, adults, or older adults) as assigned is required, including consideration of the special needs and behaviors of that age group.
Analytical ability is required to determine appropriate solutions to crisis calls and service inquiries.
Benefits Offered:
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan Philhaven
Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.
At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.
Quality of Life
Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes.
Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
