Position Summary...
The Group Director, Walmart Claims Services-Liability, is responsible for the strategic direction, operational excellence, and transformation of the Claims Services General Liability. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with Walmart's business objectives. The role requires deep expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development.
You will work closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claim's lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.
About Walmart Claim Services Team
Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart's commitment to integrity and service.
What you'll do...
Managing and processing a wide range of claims, including general liability, property, and insurance claims.
Implementing best practices and innovative solutions to streamline claims operations and improve outcomes.
Ensuring compliance with industry regulations and Walmart's internal standards.
Collaborating with business partners to identify opportunities for process improvement and cost savings.
Providing exceptional service to associates, customers, and partners throughout the claim's lifecycle.
Through its focus on operational excellence, continuous improvement, and customer service, Walmart Claims Services supports the company's mission to create value and trust for all stakeholders. What you'll bring:
15 years' experience in claims, with minimum of 7-years leadership function at major TPA or insurer.
Brings proven experience setting General Liability claims strategy aligned to enterprise business objectives
Known for transforming claims operations through modernization, workflow redesign, and innovation
Strong track record managing complex programs and vendor performance (SLAs, compliance, quality)
Delivers financial impact through severity control, leakage reduction, and disciplined forecasting
Builds high-performing claims leadership teams and scalable operating standards
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process. Your Career Journey at Walmart At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us as recruiters: We'll reach out via verified LinkedIn profiles or emails ending in "@walmart.com." or "@samsclub.com". All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com . There is no cost or payment required to apply or be considered for a position. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $160,000.00 - $320,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in business, finance, or related area and 7 years' experience in risk management, finance, or related area. Option 2: 9 years' experience in risk management, finance, or related area.
2 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in business, finance, or related area.
Primary Location...
905 Customer Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
