Overview
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
To process mortgage and equity loan payments and payoffs. Respond to a large variety of member inquiries regarding mortgage and equity loan servicing via phone or online communication and ensure General Accounting remits funds to investors. Research and clear funds held in suspense. Perform daily balancing for automatic drafting and escrow suppression. Process Home Equity transactions, and reverse payments and/or fees as needed. Perform moderately complex/varied tasks.
Responsibilities
Process manual loan payments to include remitting funds, escrow payments and deposits, as well as HELOC advances
Review, verify and balance cash receipts, debit and credit activity via automated systems
Balance daily manual cash batches and prepare wire transfers
Post manual payments, loan advances, adjustments and escrow transactions for mortgage and equity loans using Mortgage Servicing automated system
Reconcile ACH debit authorizations and journal vouchers to ensure general ledger is updated, maintain registers and cancelled checks logs
Track recurring issues/problems and communicates findings to management and review manually/system generated checks for accuracy
Enter mortgage/equity payoffs into the system and balance payoff transactions
Research un-posted loan payments using automated systems
Receive/research returned checks from General Accounting to determine correct amount applied to mortgage, and reverse funds
Prepare charge-off memoranda, itemized audit trails of errors, and discrepancy summaries with corrective action(s) taken for review by management
Resolve discrepancies in general ledger accounts
Receive and process funds received via check, wire, etc. to pay off mortgages from origination, attorneys, title companies and members
Reverse loan payments, reapply corrected payments, adjust interest, etc., on mortgage and equity loans
Determine payment check negotiability and return non-negotiable items to members
Formulate detailed explanations to member correspondence questions
Research/initiate reversals from members' accounts for returned drafted payments due to insufficient funds or incorrect information, advise the member of the overdrawn account
Correct misapplied payments and process reversals to members' share and share checking accounts
Perform other related duties as assigned
Qualifications
Working knowledge of mortgage lending concepts and principles
Working knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs
Working knowledge of mortgage & equity payment/payoff functions and related servicing regulations
Working knowledge of mortgage servicing policies and practices
Working knowledge of Navy Federal financial and credit transaction documentation processes
Ability to work independently and in a team environment
Effective verbal and written communication skills
Effective research, analytical, and problem solving skills
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill interpreting and applying oral and written instructions
Effective word processing and spreadsheet software skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective organizational, planning and time management skills
Basic skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill examining and interpreting information quickly and accurately
Desired Qualifications:
Associate's Degree or equivalent training, education or experience
Familiarity with Navy Federal mortgage products, services, programs, policies and procedures
Working knowledge of Navy Federal mortgage servicing system-of-record JDS0245
Hours: Available Monday - Friday, 10:00AM to 6:30PM with 2 Saturdays per quarter
Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 28377
