Advisory Digital Enablement Lead

Cushman & Wakefield • Chicago, IL • 6h ago

Job Title

Job Description Summary

The Advisory Digital Enablement Lead for the Americas is responsible for defining and delivering technology training programs that drive adoption of Investor and Occupier digital products.

As part of the Digital Enablement & Training Center of Excellence (COE), this role designs role based learning, creates high quality training content, and leads instructor led enablement across the region.

Partnering closely with Advisory business leadership, Product, Digital Support, and Learning & Development teams, this role translates complex product workflows into clear, practical learning experiences that accelerate onboarding, adoption, and productivity for brokers and business users.

Job Description

Training Strategy & Content

Build the Americas technology training strategy for Advisory products.

Partner with Digital Enablement/ Support Leadership to define and maintain role-based, tiered learning journeys aligned to onboarding and product maturity.

Design and maintain high-quality learning assets including presentations, e-learning, videos, guides, and job aids.

Translate complex digital workflows into intuitive, user-focused training.

Ensure content stays current with product releases and enhancements.

Training Delivery & Enablement

Deliver engaging virtual and in-person instructor-led training across the Americas.

Lead office hours, user forums, Q&A sessions, and reinforcement training.

Define and execute regional training plans for major rollouts and feature releases.

Deliver "train-the-trainer" programs to extend regional enablement capacity.

Cross-Functional Partnership

Partner with Product, Digital Support, Investor/Occupier Leads, and TDS to align onboarding, learning, adoption, and support.

Coordinate release readiness, messaging, and enablement priorities with Product and Technology teams.

Customize training approaches to meet the needs of different service lines, roles, and regions.

Adoption Insights & Continuous Improvement

Define and track KPIs to measure training effectiveness and adoption maturity.

Analyze adoption dashboards and user behavior to identify learning gaps and opportunities.

Collect user feedback and continuously improve curriculum, content, and delivery methods.

Broker Onboarding & Change Support

Lead a structured, tiered onboarding journey from initial setup through stabilization.

Develop targeted learning paths by role, service line, and product tier.

Support change-management efforts with clear, user-focused communications, including rollout materials, release messaging, and training announcements.

Qualifications

Required

5+ years of experience in training, enablement, instructional design, or technology/product training.

Experience supporting Salesforce CRM and sales or business development tools (e.g., ZoomInfo, Sales Navigator, Digital Adoption Platforms).

Strong experience developing learning content for business and technical audiences.

Excellent facilitation and communication skills; comfortable presenting to senior stakeholders.

Ability to simplify complex workflows into clear, actionable guidance.

Understanding of brokerage, sales, or professional services workflows.

Experience analyzing training effectiveness and adoption metrics.

Travel required - up to 35%; combination in office (1-2 days) and virtual

Preferred

Experience delivering large-scale technology rollouts.

Certifications in instructional design, adult learning, or change management.

Familiarity with CRE technology platforms.

Success Measures

Increased adoption and effective use of Investor and Occupier digital products.

Improved onboarding quality and training satisfaction.

Reduced support tickets related to training gaps.

Greater consistency and standardization of enablement across regions.

Improved readiness for product releases and feature launches.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 112,200.00 - $132,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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