Patient Care Coordinator - Norristown State Hospital
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Patient Care Coordinator - Norristown State Hospital
Salary
$67,736.00 - $102,905.00 Annually
Location
Montgomery County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-40974-39310
Department
Department of Human Services
Division
HS Norristown St Hosp
Opening Date
01/26/2026
Closing Date
2/8/2026 11:59 PM Eastern
Job Code
39310
Position Number
00250453
Union
OPEIU Healthcare Pennsylvania
Bargaining Unit
P5
Pay Group
ST08
Bureau / Division Code
00210671
Bureau / Division
Norristown State Hospital
Worksite Address
1415 Sterigere Street
City
Norristown, Pennsylvania
Zip Code
19401
Contact Name
Talent Management Division
Contact Email
ra-oahhsintakesec@pa.gov
Description
Benefits
Questions
THE POSITION
Are you ready to make an impact where it matters most? The Department of Human Services is looking for a dedicated Patient Care Coordinator to join our vital Utilization Review Program at Norristown State Hospital. If you have a strong work ethic and possess the keen observational skills and decisive judgement needed to navigate complex health care environments, we want to hear from you!
DESCRIPTION OF WORK
As a Patient Care Coordinator, you will play a vital role in managing the continuity and quality of inpatient care. Your primary responsibility involves the timely monitoring of admissions and continued stays within the electronic health record (EHR) to ensure that ongoing hospitalization remains medically appropriate. To maintain clinical integrity, you will conduct rigorous quality reviews of active patient records, evaluating the documentation from all treatment team members for both frequency and content quality. All work must align strictly with the hospital's utilization review (UR) plan, as well as federal and state regulations, Medicare standards, and internal policies.
In this role, you are responsible for assigning and certifying appropriate lengths of stay based on medical necessity. You will be expected to generate and distribute EHR feedback to the relevant departments while monitoring any necessary follow-through. For complex or questionable cases regarding admissions or extended stays, you will escalate the matter to the UR Advisor. Beyond daily monitoring, you will take a leadership role by chairing or co-chairing the UR Committee meetings, where you will provide supportive data and recommendations on case disposition.
Furthermore, you will act as a key liaison for insurance and financial compliance. Your work will include coordinating managed Medicare pre-certification reviews and performing concurrent reviews to secure continued stay approvals for billing purposes. Your will also collaborate closely with physicals and social workers to organize the documentation required for Medicaid applications. Finally, you will be responsible for preparing and presenting essential reports for the Performance Improvement Council and the UR Committee to drive institutional excellence.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00250453) .
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. This may change based on operational needs.
Travel as operationally necessary
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
FREE parking!
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Psychiatric Nurse 2 in a state hospital or a Nurse 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) in a State General Hospital or Restoration Center;or
Three years of professional psychiatric nursing or general nursing, including one year at an advanced level in a state hospital, general hospital or Restoration Center; and graduation from an approved school of professional nursing;or
Two years of professional social or rehabilitative work, including one year of clinical experience in a supervisory, administrative or consultative capacity in a state hospital, state general hospital or Restoration Center; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or related fields;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require a medical examination .
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you held the job title of Registered Nurse while employed by the Commonwealth of Pennsylvania for one full year or more?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
How many years of full-time professional nursing experience do you possess providing direct nursing services to patients?
3 years or more
2 years to less than 3 years
1 year to less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
Do you possess one or more years of full-time professional nursing experience at an advanced level?
Yes
No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
How many years of full-time professional social or rehabilitative work do you possess?
2 years or more
1 year to less than 2 years
Less than 1 year
None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
09
Do you possess one or more years of full-time clinical experience in a supervisory, administrative or consultative capacity?
Yes
No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
11
Have you completed any graduate coursework in nursing, social work, rehabilitation therapy, heath care administration, behavioral sciences, or related fields?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
12
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3)
Yes
13
WORK BEHAVIOR 1 - PROGRAM PLANNING AND MONITORING
Plans and implements utilization review programs at hospitals or restoration centers. Monitors admission plans to ensure the continuity of patient care.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience planning and implementing hospital programs. I was responsible for monitoring the programs to ensure the continuity of patient care.
B. I have experience implementing and monitoring hospital programs to ensure continuity of patient care; however, someone else was responsible for the planning of the programs.
C. I have successfully completed college-level coursework related to project management, project monitoring, or project planning and implementation.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name of the employer(s) where you gained this experience.
The actual duties you performed related to planning, implementing, and/or monitoring programs at hospitals or restoration centers.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 2 - RESEARCH AND DOCUMENTATION
Conducts research by gathering, analyzing, and interpreting information related to hospital admissions and extended stays. Researches files and coordinates information from other personnel or sources to prepare for special projects and reports as needed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to areas such as research methods, research design and analysis, or data collection.
D. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name of the employer(s) where you gained this experience.
The actual duties you performed related to researching records and files for projects/reports.
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 3 - ANALYZING INFORMATION
Analyzes patient records to determine the medical necessity and appropriateness of hospital admissions and the length of stay for those admissions. Identifies questionable patterns of admission, extended stays, and patient care and reporting them to the appropriate authority.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience analyzing patient records to determine the appropriateness of admission and the length of stay for those admissions. I was also responsible for identifying any questionable patterns of admissions and reporting them to the appropriate authority.
B. I have experience analyzing patient records to determine the appropriateness of admission and the length of stay for those admissions; however, someone else was responsible for identifying questionable patterns of admissions and reporting them to the appropriate authority.
C. I have successfully completed college-level coursework related to data analysis.
D. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name of the employer(s) where you gained this experience.
The actual duties you performed related to analyzing patient records.
The actual duties you performed related to identifying questionable patterns of admissions and reporting them to the appropriate authority.
Your level of responsibility.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
22
WORK BEHAVIOR 4 - WRITTEN COMMUNICATION
Prepares written, technical, narrative, or analytical documents pertaining to hospital programs. Authors narrative and analytical reports that convey the findings of studies and recommends changes or improvements.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing written documents and reports. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing written documents and reports. I was responsible for compiling a portion of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
23
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name of the employer(s) where you gained this experience.
The actual duties you performed related to preparing written documents.
Your level of responsibility.
24
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
25
WORK BEHAVIOR 5 - TECHNICAL ASSISTANCE
Provides technical assistance to interested parties regarding policies, procedures, rules, or regulations related to hospital admissions, extended stays, or discharges. Directs inquiries to the appropriate entity when necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.
B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but I referred technical questions to someone else to provide information.
C. I have successfully completed college-level coursework related to counseling, public speaking, public relations, or education.
D. I have NO experience or coursework related to this work behavior.
26
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name of the employer(s) where you gained this experience.
The actual duties you performed related to providing technical assistance.
Your level of responsibility.
27
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
