Customer Service Representative

AAA ENVIRONMENTAL INDUSTRIES INC • Muskego, WI • 1h ago

JOB REQUIREMENTS: Duties and Responsibilties of Job: The Customer Service Representative will assist in selling and promoting GFL\'s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Pay: \$19/hour Shift: 8:30am - 5pm (Monday-Friday) Benefits: 15 days of paid time off Competitive medical, dental, and vision plan options Health Savings Account with employer match option Paid Parental Leave 401(k) with an employer match up to 4% Supplemental health plans through Aflac Employer paid basic life insurance Employee paid short-term disability option Employer-paid long-term disability Mental health support through Employee Assistance Program 7 paid holidays annually Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pick ups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers Download, distribute and answer all customer inquiries received via email. Take web request and process payments by phone. Process customer payments via internet and take cash payment\'s as needed. Enter new subscription residential accounts into system. Run credit checks on new customers. Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. Key all new/cancelled accounts into Tower system and verify in system. Scan all contracts into system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. May provide back up assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in fast-paced environment, meet time deadlines and perform under pressure. Possess good organizational skills and record keeping skills. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Good problem solving ability. Excellent data entry skills. Physical/Mental Demands: Ability To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMwOTk3Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20 *** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMwOTk3Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20

Similar Jobs

Information Technology Manager

OXFORD GLOBAL RESOURCES INC • Mequon, WI • 58min ago

Management & Administrative

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Information Technology Manager Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job...

58min ago

Go to Apply

Talent Acquisition HR Intern

ELLSWORTH ADHESIVE SYSTEMS • Germantown, WI • 1h ago

Management & Administrative

JOB REQUIREMENTS: Ellsworth Corporation Ellsworth,Germantown,Germantown, WI 53022, USA Title Talent Acquisition HR Intern Job Category: Administration Risquisition Number: TALEN002959 Posted: January 21, 2026 Part-Time E...

1h ago

Go to Apply

Customer Service Associate

Walgreens • West Allis, WI • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Key Account Manager

AMCOR PET PACKAGING USA INC • Milwaukee, WI • 2h ago

Management & Administrative

JOB REQUIREMENTS: Accelerate the possible by joining a winning Amcor team that\'s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and respo...

2h ago

Go to Apply

Field Service Engineer 2

MAKINO INC • Milwaukee, WI • 3h ago

Management & Administrative

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Field Service Engineer 2 Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: We\'...

3h ago

Go to Apply

Senior Administrative Assistant

ROCKWELL AUTOMATION INC. • Milwaukee, WI • 3h ago

Management & Administrative

JOB REQUIREMENTS: Milwaukee, Wisconsin, United States Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 28,000 empl...

3h ago

Go to Apply

Project Management Office Team Lead

ROCKWELL AUTOMATION INC. • Milwaukee, WI • 3h ago

Management & Administrative

JOB REQUIREMENTS: Milwaukee, Wisconsin, United States Katowice, Poland Bronderslev, Denmark Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable,...

3h ago

Go to Apply

Regional Manager, Sales

SAPUTO CHEESE USA INC • Milwaukee, WI • 9h ago

Management & Administrative

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Regional Manager, Sales Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: At Sa...

9h ago

Go to Apply

Internship Market Research/Customer Exp

EMERGENT HOLDINGS, INC. • New Berlin, WI • 13h ago

Management & Administrative

JOB REQUIREMENTS: Do you have experience working with Excel? Are you interested in working with data; finding trends and connecting the dots to see the big picture? Do you have a passion for improving the brand experienc...

13h ago

Go to Apply

Production Manager

SAPUTO CHEESE USA INC • Franklin, WI • 14h ago

Management & Administrative

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Production Manager Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: At Saputo,...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.