Job Description
The Operations Process Training Manager is a seasoned leader with several years of experience leading and developing teams in support of business strategy in processes, policies, and procedures. The Operations Process Training Manager is responsible for delivering overall training program execution, driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
In this role, you will work closely with operations managers and your team of trainers to onboard, develop, and maintain skills and processes amongst current and new team members. You will participate in the activation of all new or updated processes. This will be accomplished through building high-performing teams and ensuring all aspects of the training program are executed.
A Day in the Life...
Drive results: Support the business strategy and drive results for overall safety, quality, and performance.
Build Teams: Lead, develop, and grow the performance of a team of trainers.
Collaborate with business partners: Work closely with operations and human resources leadership to maintain focus on top business objectives and initiatives, as well as to escalate key status updates.
Guide progress: Ensure milestones and program methods and practices are being met. Where there are gaps, effectively highlight concerns, impacts, and potential solutions.
Professional and technical development: Attend educational workshops, review professional publications, establish personal networks, and participate in professional societies.
Own process improvement efforts: Utilize problem-solving, project management, and continuous improvement methodologies.
Drive KPI metrics: Including 4DX and facility performance scorecards.
You Own This If You...
Have 3-5 years of warehouse experience in a managerial role, training role, or equivalent relevant experience.
Have proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service, and quality.
Demonstrate capabilities in developing others and growing leadership competencies in their direct reports.
Have strong knowledge of warehousing Key Performance Indicators (KPIs).
Have hands-on experience with warehouse management systems and software/databases.
Can analyze data and determine actions based on improvement opportunities.
Have strong partnership and relationship development skills.
Have excellent verbal and written communication skills.
Can work with a high sense of urgency.
Can work a variety of shifts and days to meet business needs.
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$59,000.00 - $98,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\15\Full\Time_ES-US.pdf
Youtube Link: https://www.youtube.com/embed/X4GbsZsC1nw?si=WdUA2KNVTAZ13Zql
About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
