Customer Service Representative

Robert Half • Amherst, MA • 16h ago

Description

We are looking for a dedicated Customer Service Representative to join our client's team in Amherst, Massachusetts. In this contract role, you will play a vital part in assisting customers, managing data, and ensuring smooth communication through various channels. This position requires strong attention to detail and a customer-focused approach.

Responsibilities:

Respond promptly to customer inquiries through inbound calls, providing accurate information and solutions.

Make outbound calls to follow up on customer requests or resolve issues efficiently.

Accurately input customer information and order details into the system to maintain organized records.

Handle customer concerns with professionalism, ensuring satisfaction and fostering positive relationships.

Maintain detailed notes and records of interactions using the designated tools.

Collaborate with internal teams to address customer needs and provide timely updates.

Perform routine order entry tasks with precision to ensure smooth processing.

Monitor and prioritize incoming requests to manage workload effectively.

Uphold company standards by delivering exceptional service consistently.

Requirements - Proven experience in customer service or a related field.

Proficiency in order entry and managing data accurately.

Strong communication skills for handling inbound and outbound calls effectively.

Ability to multitask and prioritize tasks in a fast-paced environment.

Familiarity with data entry systems and tools.

Problem-solving skills to address customer concerns promptly.

Attention to detail to maintain accurate records and documentation.

Team-oriented mindset with the ability to collaborate and adapt to changing needs. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Armed Security Officer State Site

Allied Universal • Greenfield, MA • 11h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

11h ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Holyoke, MA • 13h ago

Management & Administrative Sponsored

Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a vari...

13h ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Huntington, MA • 13h ago

Management & Administrative Sponsored

13h ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Huntington, MA • 13h ago

Management & Administrative Sponsored

13h ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Granby, MA • 13h ago

Management & Administrative Sponsored

13h ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • East Longmeadow, MA • 13h ago

Management & Administrative Sponsored

13h ago

Go to Apply

Education Administrative Assistant

Porter and Chester Institute • Chicopee, MA • 17h ago

Management & Administrative

T he Education Administrative Assistant is the welcoming reception point for PCI and YTI Campuses. Therefore, the most important job duties for this position are to portray a professional, friendly, courteous and efficie...

17h ago

Go to Apply

Account Consultant, Retina - Hartford, CT

AbbVie • Springfield, MA • 1d ago

Management & Administrative

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable imp...

1d ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Barre, MA • 1d ago

Management & Administrative Sponsored

1d ago

Go to Apply