Customer Service Lead

FLEX-STAFF, INC. - STEVENS POINT • Plover, WI • 1d ago

JOB REQUIREMENTS: Are you a relationship builder who thrives on solving complex puzzles? Join our team as a Customer Service Lead, where you will be the primary voice and advocate for our key accounts. In this high-impact role, you\'ll bridge the gap between our customers and our operations, ensuring every projectfrom custom builds to daily distributionis a success. This position could be long-term, temp to hire. As for now, it has an indefinite end date. Pay is \$20-22/hour, based on experience. How You\'ll Make an Impact You will manage the end-to-end business relationship for assigned accounts, coordinating across purchasing, manufacturing, and distribution to exceed customer expectations. Act as the primary advocate for your customers, ensuring their specific requirements are met while identifying new ways to add value to their business. Support and mentor the account team, fostering a positive, collaborative environment. Manage project lifecycles (reworks, fulfillments, custom builds) and oversee the administrative flow of orders, pricing, and EDI resolution. Analyze data to provide accurate sales forecasting, monitor KPIs, and deliver reports that reflect service levels and customer satisfaction. Proactively address challenges in product availability and resolve customer complaints with speed and professionalism. We are looking for a proactive professional who can juggle routine tasks with non-routine challenges using sound business judgment. ** OTHER EXPERIENCE AND QUALIFICATIONS: A background in manufacturing, account management, or high-level customer service. Proficiency in MS Excel is required; experience with ERP systems (like JD Edwards or SAP) is a major plus. Exceptional oral and written skills with the ability to interface across all levels of an organization. A \"customer-first\" attitude with strong organizational skills and the ability to set your own priorities in a fast-paced environment. ** APPLICATION INSTRUCTIONS: E-Mail a Rsum: stevenspoint@flexstaff.com Apply Online: www.flexstaff.com Call For Appointment: 715-343-9000 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.

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