Customer Service Representative

Adecco US, Inc. • Mcdonough, GA • 13h ago

We are seeking a motivated and enthusiastic Customer Care Specialist to join our Adecco team. This role is ideal for someone passionate about customer service and the customer experience. The Customer Care team manages customer interactions across multiple channels, including phone, email, and customer portals. The ideal candidate demonstrates strong time management skills, thinks creatively, and goes the extra mile to ensure customer satisfaction.

Hybrid role: Tuesday - Thursday, with the option to work from home Mondays & Fridays, weekly.

Key Responsibilities:

Deliver outstanding customer experiences through call quality, problem-solving, ownership of issues, and proactive service.

Manage customer accounts, including order processing, report preparation, and sales and supply chain support.

Support customers with post-order needs such as returns, replacements, refunds, delivery status, and back-order inquiries.

Resolve customer concerns and escalate issues appropriately when needed.

Follow through on all customer commitments and ensure accurate and timely request processing.

Proactively communicate potential service issues to customers and internal teams.

Identify trends and inefficiencies and collaborate cross-functionally to drive process improvements.

Manage order lifecycles for assigned key accounts and channels.

Maintain and resolve backlogs, orders on hold, and pricing or cross-reference issues.

Build strong working relationships with inside and outside sales teams and internal partners.

Perform first-level troubleshooting for inbound and outbound EDI transactions.

Qualifications:

3 years of Call Center experience

Bachelor's degree or equivalent combination of education and experience.

Ability to manage multiple customer interactions and internal systems efficiently.

Proficiency in Microsoft Office; SAP SD and EDI experience preferred.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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