Front Office Supervisor

Omni Hotels • Boston, MA • 1d ago

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

Front Desk Supervisors are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. To make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Supervisors are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell/Door and Ideal Services teams.

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures- Empathetically listen to guest inquiries and provide appropriate responses- Set up accurate accounts for each guest checking in according to their preferences (room @type, payment, etc.)- Block rooms in the computer and follow through on designated requirements- Pre-register designated guests and prepare key packets- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)- Maintain confidentiality of all guests and hotel information- Employ attention to detail in order to ensure security of guest room access.- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments- Maintain guest history files on all guests- Accommodate room changes expediently- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction- Issue safe deposit boxes to guests and ensure security of key- Monitor, send and distribute guest faxes- Generate, print and distribute daily and weekly reports- Resolve discrepancies on the room status report with Housekeeping- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room @types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.- Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department.- Interact with other departments to ensure that guests' needs are satisfied.- Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.- To proactively work to seek out ways in which to improve the hotel experience for our guests.- Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.- Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.- Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.- Attend all required department trainings and meetings.- Perform any other duties required by management.

Qualifications

Previous luxury hotel experience is required.- Previous Front Office experience is required.- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.- Knowledge of the surrounding area and all of its attractions.- Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.- Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.- Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.- Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.- Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.- Must have the ability to report to work on time and when scheduled.- Must have the ability to stand and/or walk for extended periods of time.- Must meet standards of appearance and maintain a high level of personal hygiene at all time.- Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.- Computer literacy to include: Payroll systems, Microsoft Office, Property Management System

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Job LocationsUS-MA-Boston

Burlington • Somerville, MA • 4h ago

Retail & Hospitality

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's s...

4h ago

Go to Apply

Retail Stocking Associate - Part Time

Burlington • Somerville, MA • 4h ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you...

4h ago

Go to Apply

Assistant Human Resources/Operations Manager

Barnes & Noble Education • Cambridge, MA • 15h ago

Retail & Hospitality

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content,...

15h ago

Go to Apply

barista - Store# 29221, BROCKTON, WESTGATE DRIVE

Starbucks • Brockton, MA • 20h ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. Whethe...

20h ago

Go to Apply

Restaurant Delivery

DoorDash • Ashland, MA • 23h ago

Retail & Hospitality Sponsored

Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a vari...

23h ago

Go to Apply

Restaurant Delivery

DoorDash • Canton, MA • 23h ago

Retail & Hospitality Sponsored

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.