Reservations Coordinator

Omni Hotels • Nashville, TN • 2h ago

Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today!

Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.

Responsibilities

Maintain positive guest relations at all times

Able to perform job functions with attention to detail, speed and accuracy

Able to prioritize and organize work

Make / Change / Cancel reservations.

Liaise with Sales Team and Convention Services in coordinating group bookings

Handle mail / correspondence.

Process confirmations as needed.

Enter/maintain Group blocks in the PMS system.

Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks.

Maintenance of group blocks to release room @types not required as rooms pickup.

Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.

Verification of the VIP, ETA, billing, arrival and departure dates, room @types based upon group resumes prior to the weekly revenue meeting.

Ensure that group blocks, group lists, group billing and cutoff dates are maintained.

Process Rooming Lists accurately and in a timely manner.

Check rooming list for accuracy.

Pre-block all group needs for suites or connecting rooms.

Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's.

Follow all Omni Credit Policies.

Control suite inventory and specialty rooms according to suite request policy.

Monitor group pickup and advise DORM if group should be re-forecasted.

Report to the DORM any changes in group pickup that would affect selling strategies.

Adhere to the selling strategies set by the DORM.

Check Daily arrivals to ensure accurate reservations.

Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.

Qualifications

Strong keyboard skills.

Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.

Ability to learn and master multiple software systems.

Strong working knowledge of Microsoft Excel.

Must be organized with the ability to handle multiple tasks.

Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.

Maintain a professional business appearance, attitude, and performance.

Must be able to work a variety of shifts, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-TN-Nashville

Posted Date10 hours ago(1/23/2026 10:24 AM)

Requisition ID 2026-132240

of Openings 1

Category (Portal Searching) Reservations

Similar Jobs

Senior Director, Sales II, Hotel Services - Gaylord Opryland Resort, Nashville TN

Encore • Nashville, TN • 2h ago

Retail & Hospitality

Position Overview The Senior Sales Director manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling...

2h ago

Go to Apply

Seasonal Tax Delivery Manager, Global Employer Services - High Net Worth

Deloitte • Nashville, TN • 7h ago

Retail & Hospitality

This is a seasonal opportunity expected for the Spring 2026 (February - May) or other mutually agreeable period. Extensions may be available upon mutual agreement. Remote opportunities available. Are you a leader and str...

7h ago

Go to Apply

Restaurant Delivery - Receive 100% of Customer Tips

DoorDash • Franklin, TN • 21h ago

Retail & Hospitality Sponsored

Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a vari...

21h ago

Go to Apply