Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.?
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Teledyne FLIR Unmanned Integrated Solutions is the leading provider of mobile and/or fixed integrated advanced detection and surveillance systems for federal, state, and local agencies. We're now hiring a professional Field Service/Support Technician (FSST) to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide operating training on systems. Although the official work location is in Tucson, AZ repair, maintenance, and upgrade activities will also occur at customer locations throughout the United States. Applicants should expect to spend up to 25% of time away from the office work location. Work is estimated to be 100% Customer Relations with 40% electrical, 40% mechanical, 10% software and 10% hardware.
Summary of Job Duties & Responsibilities:
Responsible for the inspection, evaluation, diagnosis, maintenance, repair and/or upgrade of advanced detection and surveillance systems to include the installation of company product(s). Position includes various aspects of product field support including electrical, mechanical, software and hardware maintenance and repair. Prepare material, tools, and other equipment for offsite assignment location, coordinate and travel to assignment location and perform diagnostics, troubleshooting, repair, maintenance and upgrades on advanced detection and surveillance systems. Communicate with customers to determine the nature of the service and/or repair. Perform system and sub-system testing to proactively identify issues that may potentially affect deployment of the system and provide engineers with information necessary in developing solutions to identified issues.
Specific Job Duties:
FSSTs will be paired with experienced FSSTs for several weeks for training. After the training phase, the FSST will:
Provide technical onsite and telephonic support to customers on operational or maintenance aspects of advanced detection and surveillance systems throughout the United States.
Serve as the customer contact on technical and service-related problems and diagnose mechanical, electrical, hardware, software and system failures using established procedures.
Trace and locate cable and wiring faults with a volt ohm meter (troubleshoot).
Collaborate closely with technical team to resolve technical issues (work within small team dynamic).
Independently manage on-site diagnostic, repair, and maintenance (reach back to seniors for support as needed).
Determine the most cost-effective and efficient repair resolution to minimize system downtime.
Prepare reports for analyses of product failure issues and potential service-related trends.
Complete service reports detailing field visits utilizing Microsoft Word.
Operate company vehicles, customer vehicles and rental cars (valid driver license is required with clean driving record).
Provide professional and courteous customer assistance during site visits.
Be responsive to customer calls and provide telephonic troubleshooting.
Establish rapport and effectively communicate with customers, while serving as a primary customer-facing representative.
Perform duties responsibly with minimal direct supervision.
Job Qualifications:
Previous experience as a Field Service/Support Technician, Automotive Technician, and/or a background in electronics, electro-mechanical or information technology with troubleshooting and repair experience on computer software is preferred.
Possess some knowledge of software, hardware, common ports, connectors, and cabling.
Ability to understand usage of diagnostic tools and equipment.
Valid driver's license with clean driving record.
Ability to obtain a passport (potential for occasional international travel).
Excellent time management skills.
Basic knowledge of SAP (training is available).
Able and willing to lift 55lbs, stand up to 8 hours a day and climb onto/into elevated platforms.
Strong English communication skills, secondary language skills in Spanish and/or Arabic are beneficial.
Able and willing to adapt to a fluctuating work schedule.
Able and willing to travel approximately 25% (mostly domestic, some international), at times with little advance notice.
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
About Teledyne FLIR Defense
Join Teledyne FLIR Defense, where we're dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better.
We're looking for passionate innovators eager to shape the future of the Defense and Public Safety industries. If you're mission-driven to globally collaborate on solutions that can change the battlefield and save lives, we invite you to explore our current opportunities.
FLIR
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ?
You may not realize it, but Teledyne enables many of the products and services you use every day .
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
