Operations Manager

Amazon • Euclid, OH • 1d ago

Description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

3+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 2+ salaried employees and 70+ indirect employees

Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Demonstrated problem solving skills and analytical skills

Excellent customer service skills, communication skills and interpersonal skills

Track record of meeting or exceeding department performance goals

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, OH, Euclid - 91,000.00 - 136,500.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Senior Supervision Officer

KeyBank NA • Cleveland, OH • 3h ago

Management & Administrative

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary The Complaint Officer is responsible for overseeing and managing the customer complaint process within the first line of defense, ensuring timely, accurate, and com...

3h ago

Go to Apply

Operations Manager (Hose Products Division)

PARKER HANNIFIN CORPORATION • Wickliffe, OH • 4h ago

Management & Administrative

Job Description Apply Now > Save Job Job Saved Accountable for all operations within a division to achieve the results identified by the corporate WIN Strategy and the division long-term strategic plan. Leads a team o...

4h ago

Go to Apply

Purchasing & Margin Specialist

PROFESSIONAL PLACEMENT SERVICE LLC • Mentor, OH • 4h ago

Management & Administrative

Purchasing & Profitability Analyst Play a key role in driving smart purchasing decisions, protecting margins, and maintaining accurate inventory in a fast-paced, foodservice-focused environment. This position is idea...

4h ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Northfield, OH • 12h ago

Management & Administrative Sponsored

Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a vari...

12h ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Independence, OH • 12h ago

Management & Administrative Sponsored

12h ago

Go to Apply

Open Interviews for Entry-Level and Part-Time Security Officers

Securitas Security Services USA, Inc. • Twinsburg, OH • 15h ago

Management & Administrative

Entry-Level and Part-Time Security Officer Open Interviews Details: When: Friday, February 6th, 2026 Times: 9:00 AM- 5:00 PM Where : 9885 Rockside Road Suite 155, Valley View Ohio 44125 Please text Sabrina Jones- (216) 5...

15h ago

Go to Apply

Regional Account Manager

Henkel • Westlake, OH • 15h ago

Management & Administrative

Regional Account Manager Adhesive TechnologiesSalesUnited States, Westlake, OH, OHFull TimeRegular About this position At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainabi...

15h ago

Go to Apply

customer service rep

Family Dollar • Cleveland, OH • 17h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

17h ago

Go to Apply

Market Manager

Zimmer Biomet • Cleveland, OH • 1d ago

Management & Administrative

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet produc...

1d ago

Go to Apply

Market Manager

Zimmer Biomet • Broadview Heights, OH • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.